Partner / Client Success Executive at Ethnos Cyber Limited

Job Description

• The Partner/Client Success role is responsible for building and maintaining strong relationships with strategic partners and ensuring the long-term success and satisfaction of customers.
• The role exists to drive revenue growth through effective partnership management of OEMs/channels and end users, to ensure customer satisfaction.
• This position involves nurturing existing relationships, understanding customer needs, and coordinating with channels and internal teams to deliver value and achieve mutual business goals.

Responsibilities

• Develop Business plan for OEM.
• Implement a business plan to drive business growth.
• Work closely with partners to monitor the progress of business plans.
• Monitor customer satisfaction and proactively address concerns to prevent churn.
• Collaborate with internal teams to ensure customer needs are met and to facilitate upselling and cross-selling.
• Manage contract renewals and expansions, negotiating favorable terms for both parties.
• Analyze customer and partner data to identify trends, opportunities, and areas for improvement.
• Regularly communicate with clients to understand their needs and provide technical guidance.
• Liaise with strategic partners, customers, and industry influencers.
• Collaborate with other departments to ensure cohesive service delivery.
• Build and maintain strong relationships with clients and prospects.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field
• Professional certifications in Customer Success, Account Management, or Partnership Management.
• 3-5years of experience in partnership management, customer success, or account management roles
• Experience in B2B sales, with a focus on technology or cybersecurity products.
• Proven track record of managing strategic partnerships and driving revenue growth
• Experience in client-facing roles, with a track record of managing client relationships and delivering high-quality service.

Job Type:

• Full-time with flexible work plan.