Jobs at Ethnos Cyber Limited

Job Description

• The Partner/Client Success role is responsible for building and maintaining strong relationships with strategic partners and ensuring the long-term success and satisfaction of customers.
• The role exists to drive revenue growth through effective partnership management of OEMs/channels and end users, to ensure customer satisfaction.
• This position involves nurturing existing relationships, understanding customer needs, and coordinating with channels and internal teams to deliver value and achieve mutual business goals.

Responsibilities

• Develop Business plan for OEM.
• Implement a business plan to drive business growth.
• Work closely with partners to monitor the progress of business plans.
• Monitor customer satisfaction and proactively address concerns to prevent churn.
• Collaborate with internal teams to ensure customer needs are met and to facilitate upselling and cross-selling.
• Manage contract renewals and expansions, negotiating favorable terms for both parties.
• Analyze customer and partner data to identify trends, opportunities, and areas for improvement.
• Regularly communicate with clients to understand their needs and provide technical guidance.
• Liaise with strategic partners, customers, and industry influencers.
• Collaborate with other departments to ensure cohesive service delivery.
• Build and maintain strong relationships with clients and prospects.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field
• Professional certifications in Customer Success, Account Management, or Partnership Management.
• 3-5years of experience in partnership management, customer success, or account management roles
• Experience in B2B sales, with a focus on technology or cybersecurity products.
• Proven track record of managing strategic partnerships and driving revenue growth
• Experience in client-facing roles, with a track record of managing client relationships and delivering high-quality service.

Job Type:

• Full-time with flexible work plan.

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Job Description

• We are looking for an experienced Infrastructure & Asset Management who will be responsible for leading the strategic management and optimization of the organization’s IT infrastructure, including hardware, software, network resources, and cloud solutions and office facilities.
• This individual will be responsible for overseeing the entire lifecycle of IT assets. The role demands technical leadership and expertise in infrastructure management, asset tracking, and lifecycle management, ensuring all IT and organizational assets are efficiently utilized, secure, and aligned with business objectives.

Responsibilities

• Oversees maintenance of the organization's IT infrastructure, including servers, networks, storage, cloud services, and other office assets and facilities.
• Develop and execute strategies to optimize IT infrastructure, ensuring high availability, performance, and security.
• Manage the end-to-end lifecycle of company assets, including procurement, deployment, and maintenance of resources.
• Optimize the performance and reliability of office assets and supplies by identifying opportunities for upgrades, replacements, and improvements.
• Implement and enforce security protocols and standards to safeguard and protect sensitive data.
• Negotiate with vendors and service providers to secure cost-effective contracts
• Provide regular technical reports to senior management on infrastructure health, asset status, system performance, and project updates.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Engineering, or a related field.
• 2+ years of experience in infrastructure management.
• Proficient in asset management tools and software
• Strong understanding of IT security, data protection, and compliance regulations.
• Strong communication and leadership skills, with the ability to collaborate with cross-functional teams and senior management.
• Strong organizational skills and attention to detail.