Parents Liaison Officer at Pershing Hills Elementary

Job Summary

• The Parents Liaison Officer will serve as the primary communication bridge between parents and the school. She will ensure timely, professional, and transparent communication, addresses parents’ concerns, and fosters strong parent–school relationships to improve trust, satisfaction, and overall learning environment at Pershing Hills Elementary School.

Key Responsibilities:

Parent Communication & Support:

• Serve as the first point of contact for parents’ inquiries, concerns, and feedback.
• Ensure communication is clear, calm, respectful, and solution-focused.
• Draft, review, and send official school communication (emails, newsletters, notices).
• Ensure a maximum 24-hour response time to parent emails and messages.
• Document and track parent interactions and resolutions.

Admissions Support:

• Manage inquiries from prospective parents and provide accurate school information.
• Schedule school tours and follow-up until enrollment conversion.
• Coordinate smooth onboarding of new parents and students.
• Liaise with the IT department to ensure accurate documentation of admissions files for parents and children.
• Ensure accurate records of prospects, admitted pupils and those resumed.

Relationship Management:

• Build and maintain positive relationships with parents.
• Mediate disputes between parents and staff when needed, in collaboration with leadership.
• Maintain confidentiality and handle sensitive matters professionally.

Engagement & Information Flow:

• Organize parent meetings, town halls, and engagement activities.
• Ensure parents are updated on school policies, events, and academic matters.
• Collaborate with teachers and admin to ensure consistent messaging.
• Collect parent feedback and report key insights to school leadership.
• Perform any other duties as assigned by the Director, from time to time.
• Competency Areas

Technical Skills

• Sound understanding of Montessori methodology
• Communication Tools & Email Proficiency
• Reporting, Recordkeeping & Documentation
• Policy & Compliance Awareness
• Customer Service & Reception Management
• Personal Attributes/Soft Skills
• Strong Communication & Phone Etiquette
• Empathy & Patience
• Problem-Solving & Initiative
• Attention to Detail
• Organization & Time Management
• Professionalism & Integrity
• Crisis & Conflict Handling
• Parental Partnership
• Emotional Intelligence: Regulates tone, facial expressions, and responses appropriately.
• Professional Expectations:
• Demonstrate the personal and professional values of Pershing Hills Elementary School.
• Maintain confidentiality and integrity in all interactions.
• Continuously seek opportunities for skill development and contribute to a positive school culture.
• Continuous Learning & Self-Development: Open to improvement and skill growth.

Minimum Qualifications:

• B. SC. in any field
• Minimum of 5 years’ relevant experience as a Front Officer in a school or customer experience.
• Excellent documentation protocols and writing skills will be an added advantage.
• Microsoft Office Suite, google workspace, and Canva.

Key Performance Indicators (KPIs)

• Reply to parents’ messages within 24 hours.
• Send all school communications at least 48 hours before deadlines.
• Update parent interaction log daily.
• Convert 25% of inquiries to enrolments each term.
• Coordination of successful parent engagement forum termly
• Resolve 90% of complaints within 3–5 days.
• Maintain 80%+ parent satisfaction in termly surveys.

School Admission Process:

• Maintain 100% accurate and up-to-date digital admission records at all times.
• Submit updated admissions record to Management every Friday by 12 noon.
• Ensure all admissions files are properly labeled and stored in the designated digital folders within 24 hours of receipt.
• Prospect-to-Enrollment Tracking: Update and track all prospects → admitted → resumed records weekly with zero missing entries.