Outlet / Depot Manager at Berger Paints Nigeria Plc

Responsibilities

• Takes full ownership of theCenter's P&L, driving revenue growth and achieving/exceeding monthly, quarterly, and annual sales targets.
• Develops and executes a center-level sales and business development strategy, including walk-in retail sales, trade/contractor sales, and institutional/project sales.
• Leads, motivates, trains, and supervises theCenter sales, customer service, and support team to deliver excellent customer experience and consistent sales performance.
• Builds and manages relationships with architects, interior designers, real estate developers, contractors, and high-value individual and corporate clients to drive repeat business and referrals.
• Oversees color consultation and visualization services, ensuring staff are well trained on color trends, product application, and the company's digital color tools.
• Manages inventory and stock levels at the center, coordinating with supply chain/warehouse teams to ensure product availability and minimize stockouts or overstocking.
• Ensures the Experience Center's visual merchandising, product displays, and showroom layout meet approved brand and design standards at all times.
• Plans and coordinates in-center events, product launches, promotions, and activations in collaboration with the Marketing team to drive traffic and brand engagement.
• Monitors and analyzes sales data, customer feedback, and center performance metrics; prepares regular reports and recommendations for senior management.
• Manages theCenter's operating budget, including staffing costs, utilities, maintenance, and marketing spend, ensuring cost efficiency.
• Handles escalated customer complaints and service recovery, ensuring timely resolution and protection of the company's brand reputation.
• Conducts periodic competitor and market intelligence gathering within the Lekki/Lagos retail corridor to inform pricing, positioning, and promotional strategy.
• Acts as the face of the brand at theCenter, representing the company professionally to VIP clients, partners, and visitors.

Requirements
Education:

• Bachelor's Degree in Business Administration, Marketing, Sales, or a related field from a reputable and accredited university.
• An MBA or relevant professional certification is an added advantage.

Experience:

• Minimum of 10 years' progressive experience in retail sales, showroom/experience center management, or trade sales, ideally within paints, building materials, FMCG, or a related consumer-facing industry.

Knowledge requirements:

• Proficient in the use of Microsoft Office tools.
• Good understanding of retail/showroom operations, CRM and POS systems.
• Good understanding of paint/coatings products, color technology, and application trends.