Out Patient Department (OPD) Assistant at Skipper Eye-Q Hospital

Job Summary

• The Outpatient Department (OPD) Assistant is to assist staff in the smooth operation of OPDs.

Job Description

• Ensure a welcoming atmosphere for all patients and relatives
• Direct patients and relatives within the department
• Pass patient labels/notes to and from reception to clinical areas
• Provide support and entertaining to children while waiting for appointments i.e. with toys and arts & crafts
• Replenish leaflets and information when required
• Complete surveys (non medical) with patients as required
• Clean chairs when patients leave

Job Requirements

• Willingness to learn
• Good communication and people skills
• Be able to work as part of a team
• Reliable and punctual
• Understanding of when to step aside when the medical team is attending to patients
• A confident, articulate and personable manner, with patience and understanding, as some users of the service may be worried or upset and have to wait to be seen
• A good understanding of confidentiality.
• A commitment to high standards and quality service.