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  • Posted: Mar 30, 2020
    Deadline: Not specified
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    Alan & Grant, is a Human Resources and Business Advisory firm. By combining creative and strategic minds, we co-create relevant and impactful solutions to our clients. ...additionally, we are developing capabilities to create and manage a portfolio of HR & Enterprise Products aimed at enhancing employee performance, business agility and overall pr...
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    Operations Team Lead

    Location: Port Harcourt - Rivers
    Industry: Hospitality

    Job Summary

    • The E-commerce Operations Team leader will report to the E-commerce Operations Manager, and will support key administrative and services related activities, and interface across multiple departments.
    • He/she will assist the manager in the planning, directing, and coordination of e-commerce support services, and will play a key role towards the growth of the department.

    Roles & Responsibilities

    • Work with the Operations manager on issues relating to accounts, budgets, and expenditure
    • Help manager plan, schedule, and promote office events, including meetings, conferences, interviews, orientations, and training sessions
    • Support new staff training efforts on operating the e-commerce platforms
    • Ensure prompt and optimal performance by delivery companies, work with the marketing team to optimize websites and other advert platforms
    • Help the Operations Manager identify and explore new customer groups also help the Operations Manager ensure products listed in all outlets maintain consistency of offering
    • Collate finance related data and disseminate to team to enable the completion of related tasks
    • Maintain a safe and secure work environment and develop personnel growth opportunities
    • Supervise team and ensure they respond to customer queries in line with standards set and agreed response times,  Help manager drive continuous improvement to customer service experience
    • Manage direct report performance, coach, develop policies, and enforce consequence management, policies, and procedures
    • Maintain a safe and secure work environment and develop personnel growth opportunities
    • Supervise operations of third-party vendors
    • Support team efforts to drive business impact wherever possible
    • Support the deployment of stock management tools and processes
    • Track and report fraudulent activities to line management
    • Support execution of operations and financial processes
    • Liaise with outlet CMOs and collate all LC data
    • Help manager improve ratio of customer service vs order confirmation emails
    • Supervise team and ensure they respond to customer queries in line with standards set and agreed response times
    • Help manager drive continuous improvement to customer service experience
    • Compile statistics relating to customer service performance, analyse data, identify key improvement areas, and generate required reports
    • Support special projects and track progress. Supervise special projects, organize and coordinate data sharing, plan, and schedule meetings, and monitor results
    • Improve program and service quality, devise new applications; update procedure and evaluate.

    Requirements

    • Candidates with a Bachelor's degree in Business Administration or related fields with a minimum of Second Class Upper
    • Advanced degrees such as a Master’s degree is highly desired and provides additional advantage
    • 4+ years of work experience, with experience in a similar position, tracking budget expenses, supervising e-commerce operations, engaging multiple stakeholders, supervising processes, coaching and mentoring, and promoting process improvement
    • Prior experience, and proven track record of training and motivating e-commerce teams
    • Excellent oral and written communication, time management, leadership and employee development skills working in a matrix reporting environment
    • Exceptional database management skills, with a strong background in all Microsoft Office programs: Word, Excel, PowerPoint and Outlook for business communications
    • Vendor management experience, and project and program management experience

    Method of Application

    Interested and qualified? Go to Alan & Grant on alanandgrant.zohorecruit.com to apply

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