Operations Support – Quality & Process (2 Headcounts) at Opay Nigeria

Role Focus: Service Quality Assurance & Process Improvement 

Key Responsibilities

• Conduct quality assurance reviews on customer interactions (calls, chats, tickets).
• Identify service gaps, risks, and opportunities for improvement.
• Support the optimization of customer service processes and quality standards.
• Provide structured feedback with a strong customer-centric perspective.
• Assist in building and documenting service guidelines and best practices.

Requirements

• Strong customer service mindset and empathy.
• Good attention to detail and problem-identification skills.
• Structured thinking with an interest in quality and process improvement.
• Willingness to contribute to service standard development and monitoring.