Operations Support Officer at MainOne

Location: Top Notch, Lagos Job Type: Permanent Department: Technical Responsibilities The Operations Support Officer will be responsible for the following operational activities: Providing technical and functional support to the GNOC and engaging in any other adhoc activity as assigned by the Operations Support Manager. Preparing the Network Operations weekly, monthly and quarterly KPI reports; and also assist in preparing the regulatory and compliance business reports. Ability to Interpret trouble ticketing data and present quality analysis, trends and recommendations where necessary. Assist in Document management process and ensure all project and operational documentations are stored, accessed and can easily be retrieved (whilst defining appropriate access privileged levels). Assist in development and implementation of the Business and Operational processes and procedures for MainOne. Preparing all customer performance and third party related KPI reports used for SLA and vendor management. Assist MainOne’s internal and external customers using outlined and available tools as related to OSS/BSS functions. Custodian of the Operations process records, CM records, reporting records etc. Assist in the implementation and continuous monitoring to ensure the adherence of the work authorization process and flag non-compliance (whilst ensuring that sanction grids are implemented). Facilitate and maintain ownership of the routine maintenance dashboard for the network and Data Centre facilities, ensuring the process is complete. Qualifications, Skills & Competencies BSc / HND in Information Technology/Computer Science/Electrical & Electronics Engineering. Minimum of 2 years with post NYSC Experience in a Network Operations Centre. Knowledge of Telecoms and networking protocols (DWDM, SDH, Fiber, IP and Microwave). Customer Service Management and Good knowledge of ITIL Lifecycle. Demands of the Job: Excellent communication skills Good researching skills. Ability to pay attention to details. Good knowledge of MS office application. Ability to work round the clock when required and meet tight deadlines. Ability to interpret Trouble Ticketing data and effectively present highly sophisticated analysis and findings.