Review and validate onboarding data to ensure accuracy and completeness.
Cross-check submitted documentation against internal policies and regulatory requirements & resolve data discrepancies or missing information.
Maintain accurate records and audit trails of all validation and onboarding activities while ensuring full compliance with data protection, privacy, and regulatory standards.
Support continuous improvement initiatives for onboarding and data validation processes while managing onboarding for customers, agents, and merchants, including tracking, monitoring, and evaluating onboarding progress.
Act as the primary point of contact for customers, delivering exceptional service and resolving inquiries efficiently.
Build and maintain strong relationships with internal and external stakeholders to optimize business operations and achieve organizational objectives.
Log all customer complaints in the Customer Relationship Management (CRM) system, follow through to resolution, and provide timely feedback to customers.
Implement robust Know Your Customer (KYC) procedures to verify the identities of new clients and partners.
Conduct comprehensive due diligence, background checks, and documentation validation to ensure compliance with financial regulations.
Handle card-related customer requests and issues promptly to ensure seamless service delivery.
Investigate and resolve delayed or failed card transfers and withdrawals to maintain high customer satisfaction.
Ensure strict compliance with internal policies and regulatory standards governing banking operations.
Communicate effectively with internal and external stakeholders to provide timely updates on Banking operation progress.
Organize and archive records to support easy access, auditing, and reporting requirements.
Review transaction logs and supporting documentation to validate customer claims and disputes.
Collaborate with internal teams and external partners to achieve timely and effective dispute resolution.
Maintain accurate chargeback records and reports for audit, compliance, and performance reviews.
Perform any other duties as required, consistent with the scope of the role and level of responsibility
Requirements
B.Sc./HND in Social Sciences or related discipline.
Relevant post graduate qualification may be an added advantage.
0-3 years’ experience in area of specialization.
Experience in onboarding administration within the financial industry, with a strong understanding of banking operations and requirements.
In-depth knowledge of financial industry regulations and compliance standards, including cards operations and customer escalation resolution.
Exceptional attention to detail with strong organizational and time-management skills.
Excellent written and verbal communication, with strong interpersonal abilities.
Proficient in using software and digital tools for documentation, record keeping, and reporting.
Gmail
Yahoomail