Operations Manager at SENCE Nigeria

Job Summary:

• Our client, a leading Manufacturing company is seeking for a skilled and experienced Operations Manager to oversee and optimize the day-to-day operations of our organization in Kano.
• The ideal candidate will have a strong background in operations management, a keen eye for detail, and a proven track record of improving efficiency and productivity.

Responsibilities:

• Lead, motivate, and manage a team of employees, ensuring high performance and job satisfaction.
• Conduct regular performance reviews, provide feedback, and identify training needs.
• Oversee the daily operations of the organization, ensuring smooth and efficient processes.
• Develop and implement operational policies and procedures to improve efficiency and productivity.
• Manage and allocate resources effectively, including staff, equipment, and budget.
• Monitor and control operational costs to stay within budget.
• Identify areas for process improvement and implement solutions to enhance operational efficiency.
• Utilize data and metrics to track performance and drive continuous improvement initiatives.
• Ensure compliance with all relevant regulations, laws, and standards.
• Implement and maintain health and safety protocols to ensure a safe working environment.
• Prepare and present regular reports on operational performance, including key metrics and KPIs.
• Communicate operational updates and issues to senior management.
• Maintain high levels of customer satisfaction by ensuring excellent service delivery.
• Handle customer complaints and resolve issues promptly and effectively.

Requirements:

• Degree in Business, Operations Management or related field
• 5 years of proven work experience as an Operations Manager or similar role
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Familiarity with business and financial principles
• Excellent communication skills
• Leadership ability
• Outstanding organizational skills