Operations Manager at Glovo

Your work-life opportunity

• As an Operations Manager, you will be responsible for ensuring operational excellence in the Abuja in Nigeria. 
• You will lead the team and help them building a top-notch supply structure, owning the operational KPIs of your cities, engaging with and retaining couriers (or glovers, as we like to call them), and coordinating projects across these geographic areas.
• Your main responsibility is to make sure the long-term sustainability of the fleet, its satisfaction, as well as its daily performance.

Responsibilities
Be a part of a team where you will:

• Improve the regional operations by ensuring our ambitious targets
• Lead the Supply Operations team in your city
• Hire, train and mentor the team members
• Standardize processes across the different geographies under your scope
• Build tools to speed up Local teams’ autonomy
• Commit to contributing to Glovo’s growth, getting the job done
• Work with local providers and legal teams, to ensure the best in class operations in the region
• Bring the operations team to the next level!
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

Requirements
You have:

• A Bachelor's Degree in Engineering, Business, Economics are a plus
• 5+ years total professional experience, preferably in ops/strategy consulting or in an operations/logistic company, 2+ years in a managerial role
• The skills to manage the big picture and the smallest details. You´re always on top of your deadlines and you demonstrate to be an organization freak!
• Track record of success delivering and implementing new solutions/processes/standardization
• Experience in KPIs tracking and creation and optimization expertise
• Problem solver, data-driven decision-making with an analytical approach
• SQL knowledge and proficiency in Excel are a plus
• Ability to manage small work teams and lead changes
• Excellent communication skills
• Fluency in English
• An empathetic, inclusive and curious attitude
• We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

Experience our Glovo Life Benefits

• Enticing equity plan (if applicable)
• Top-notch private health insurance
• Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
• Flexible time off (take the time you need) and hybrid working model (own your time)
• External learning budget

What you’ll find when working at Glovo:

• Gas: Driven to deliver quality results quickly
• Good Vibes: Bring positivity and communicate openly
• Stay Humble: Self-aware and open to learning
• Care: Uplift people and the planet
• Glownership: Act as proud owners
• High Bar: Focus on Top Performance
• If you believe you match these values, we look forward to meeting you!