Operations Manager at Control Risks

Job Description

• To support and drive the CSC operations business with a focus area on excellence in operations and project management.
• The individual will ensure the delivery of commercial, administrative and world class operational support and competence.
• This is a regional role with a focus on Nigeria and wider West Africa.

Responsibilities

• To assist with the management of West African based client engagement of business development
• To assist in the day-to-day management of Protective Services and journey management requirements across West Africa
• Support other Operations Managers with the management of all engagement’s tasks throughout Europe, Middle East & Africa as required
• Maintaining and expanding client relationships through collaborating with clients to identify needs and opportunities to ensure delivery of high quality work
• Identify and advise on opportunities to improve operations management processes and implementation
• Promote the link between the Control Risks service lines to ensure effective lines of communication
• Ensure that consultants are effectively supported by Control Risks operations when they are deployed in the field
• To assist with the operational management of consultants in accordance with client requirements, Control Risks policies and appropriate international standards
• To assist with the commercial management of embedded consultancy engagements, including scoping and writing high quality proposals
• To assist with the identification, vetting and management of third-party providers across the region
• Developing client successful client relationships
• Work with the Business Operations team to ensure administration is of the highest standard
• To assist in the creation and management of sales leads.

Requirements
Qualifications and Specialist Skills:

• Bachelor's Degree
• Project / commercial management skills
• Education to degree level / or relevant commercial experience
• Developed IT skills (Microsoft Office)
• Security / Risk consulting qualification preferred

Essential:

• At least 5 years commercial experience in a risk consultancy business with a sound understanding of journey management, fleet management and protective services operations.
• Keen interest in regional affairs
• Developed commercial skills
• Experience in successfully managing client / consultant relationships
• Highly developed communication skills – written and verbal

Competencies Solutions Focused:

• Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider teams
• Reviews and looks for efficiencies in ways of working
• Constantly seeks innovative ways to improve the services we offer to our clients
• Is prepared to make decisions and effectively implement those decisions
• Translates decisions into effective actions and implements these
• Acts decisively and makes difficult decisions even if unpopular
• Implements plans to ensure objectives are achieved or exceeded; focuses on delivery.

Client Centric:

• Uses own and wider knowledge and contributes to others to enable and make sound judgements that impact the client and team
• Anticipates client needs and addresses these
• Provides the best possible service to clients, ensuring the client is at the heart of everything we do
• Uses own knowledge and experience to make sounds judgements or assist others with sound judgement.

One Firm:

• Builds strong relationships, through common goals, individual contribution and support in times of need
• Considers the regional and global implications of what we do in our own areas of responsibility or team/ department

Commercial Acumen:

• Understands how and where own activities and projects contribute to the financial success of organisation
• Understands and acts upon the financial factors that influence the business

Personal Efectiveness:

• Operates effectively and with resilience in changing or ambiguous situations
• Contributes to changing environments, and actively assists those around them to adapt
• Communicates clearly and concisely using language appropriate to audience
• Displays sensitivity to develop constructive relationships with others.

Benefits

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.