Operations Manager (Abuja) at Nicole Sinclair Consulting

We are recruiting an Operations Manager for our Client in a premier hospitality brand that specializes in the furnished apartment niche with over 20 years of excellence. This is a high-impact leadership role for an experienced operator who thrives in structured environments and is passionate about excellence in hospitality. You will be instrumental in translating our transformation strategy into smooth, efficient daily operations while supporting the Strategic General Manager.

Key Responsibilities

• Oversee all aspects of daily operations including housekeeping, front office, maintenance, and guest services to ensure service speed, consistency, and quality.
• Reinforce and refine Standard Operating Procedures (SOPs) across departments while ensuring strict compliance with health, safety, and hospitality standards.
• Monitor and report on operational KPIs, ensuring top performance across guest satisfaction, occupancy, and service delivery.
• Lead and mentor department heads and staff to ensure accountability, professionalism, and alignment with company values.
• Manage guest feedback and complaints, ensuring prompt resolution and implementation of service recovery protocols.
• Supervise inventory, vendor relationships, and facility maintenance to align with cost controls and quality standards.
• Conduct regular audits, staff training, and operational reviews to foster a culture of excellence.
• Collaborate closely with the Strategic General Manager on planning, reporting, and performance strategies.
• Champion responsive leadership and structured execution throughout the organization.

Qualification and experiences.

• Minimum 10 years’ experience in hotel or serviced apartment operations, including leadership roles.
• Highly knowledgeable in hospitality workflows, compliance, and service delivery standards.
• Exceptionally organized, hands-on, and results-oriented.
• Strong in guest engagement, staff supervision, and operational excellence.
• Technologically savvy and experienced with PMS and hospitality systems.
• A proactive coach and people leader who inspires productivity and teamwork.
• Detail-oriented, strategic, and committed to continuous improvement.
• Deeply passionate about hospitality, people, and operational success.

What We Offer

• Competitive, value-based compensation.
• A structured yet flexible work environment that encourages initiative and excellence.
• Relocation support for out-of-town candidates.
• The opportunity to be part of shaping the future of premium hospitality in Nigeria.