Operations Associate at Moniepoint Inc.

About The Role

• Core Operations at TeamApt Limited is seeking a proactive and detail-oriented Operations Associate to join our dynamic team. At TeamApt, we are dedicated to digitizing financial services for Africa’s underserved and underbanked communities, driving financial inclusion through innovative solutions.
• The Operations Associate will be responsible for managing and optimizing daily operational processes across Settlement, Reporting, Dispute Resolution, Fraud Operations, and Reconciliation. This role will ensure seamless execution of core operational activities, identify areas for improvement, and support business objectives by enhancing efficiency and compliance.
• If this excites you, it excites us too and we would love to have you.

What You’ll Get To Do

Settlement Operations:

• Oversee the daily settlement of transactions, ensuring accurate and timely processing.
• Monitor settlement reports and escalate discrepancies to relevant teams for resolution.
• Work closely with banks and financial partners to ensure seamless fund movement.

Reporting & Data Analysis:

• Generate, review, and distribute operational reports, including transaction summaries, settlements, and dispute status reports.
• Analyze data to identify trends, inefficiencies, or operational risks and recommend improvements.
• Support internal teams with insightful operational analytics to enhance decision-making.

Dispute Resolution:

• Investigate and resolve transaction disputes, working closely with relevant stakeholders, including customer support, banks, and payment processors.
• Track dispute cases, ensuring resolution within agreed SLAs and compliance with regulatory guidelines.
• Recommend process enhancements to reduce dispute occurrences and improve response time.

Fraud Operations:

• Monitor transactions for suspicious activities, identifying potential fraud risks.
• Work with the fraud team to flag fraudulent transactions and support investigations.
• Assist in implementing fraud prevention measures to safeguard business operations.

Reconciliation:

• Support the reconciliation of transactions across multiple payment channels, identifying and resolving discrepancies.
• Ensure that all transactions match system records, settlement reports, and bank statements.
• Work closely with the finance and reconciliation teams to address any unresolved variances.

Process Improvement & Compliance:

• Continuously assess operational workflows, identifying inefficiencies and recommending process enhancements.
• Ensure all operational activities adhere to company policies, regulatory requirements, and industry best practices.
• Maintain and update Standard Operating Procedures (SOPs) to reflect current processes and improvements.

To succeed in this role, we think you should have
Qualifications

• Education: Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field.
• Experience: Minimum of 2 years in operations, preferably in the fintech or financial services industry.

Skills

• Strong analytical and problem-solving skills.
• Proficiency in MS Excel and data analytics tools.
• Excellent communication and collaboration abilities.
• High attention to detail and ability to work under pressure.
• Familiarity with settlement, dispute resolution, and reconciliation processes in fintech or banking.
• Experience in digital payments, banking operations, or financial technology.
• Knowledge of fraud detection and prevention techniques.
• Understanding of regulatory compliance in the financial sector.
• Experience with process improvement methodologies (Lean, Six Sigma, etc.).