Operations Associate (Executive Team) at Strivo Labs

Role Summary

• The Operations Associate supports the Managing Director (MD) across executive operations, strategy execution, digital marketing coordination, and administrative excellence.
• This role sits within the Executive Team and functions with strong operational, project, and digital execution responsibilities.
• You will manage priorities, oversee cross-functional tasks, coordinate digital marketing efforts, and act as an extension of the MD in communication, project monitoring, and execution.

Core Responsibilities
Executive Support to the Managing Director:

• Manage the MD’s calendar, priorities, commitments, and key meetings.
• Prepare briefs, emails, presentations, proposals, and follow-up notes.
• Attend high-level meetings, capture action items, and drive implementation.
• Maintain confidentiality and protect the MD’s time through strong gatekeeping.

Operations & Project Execution:

• Track key organisational projects and ensure timelines remain on course.
• Prepare weekly dashboards and execution reports for the MD.
• Coordinate cross-department activities, ensuring alignment and accountability.
• Identify delays or issues early and resolve or escalate quickly.
• Support process documentation, SOP development, and operational optimisation.

Digital Marketing Management:

• Oversee the planning and execution of digital marketing tasks across platforms (LinkedIn, Instagram, X, website, and others).
• Coordinate content creation with internal or external teams (graphics, videos, copy, creative assets).
• Track analytics and performance metrics and provide weekly insights for improvement.
• Assist with newsletters, email campaigns, website updates, and basic SEO tasks.
• Ensure all digital communication aligns with brand tone, relevance, and quality.

Communication & Coordination:

• Act as the communication bridge between the MD and teams, partners, and stakeholders.
• Draft updates, memos, and structured internal communication.
• Ensure clarity in passing messages and follow-up until full execution.
• Manage vendor or partner correspondence and maintain organised documentation.

Strategic Support & Research:

• Conduct research to support strategy, partnerships, presentations, and market understanding.
• Prepare materials for executive reviews, board sessions, and investor or client meetings.
• Analyse data and produce concise summaries or recommendations where needed.
• Support the company’s quarterly/annual planning cycles.

Administrative Excellence:

• Maintain executive documentation, contracts, files, and operational systems.
• Support procurement, expense tracking, invoice processing, and vendor management.
• Ensure the Executive Office functions smoothly and professionally at all times.

Key Skills & Experience

• 2–5+ years in operations, executive support, project coordination, OR digital marketing management.
• Strong written and verbal communication skills.
• Hands-on experience with social media management and analytics.
• Ability to manage multiple moving parts with precision and calm.
• High emotional intelligence, confidentiality, and structured thinking.
• Strong competence with digital tools (Google Workspace, project management tools, social media platforms).

Personal Attributes:

• Highly organised, proactive, and detail-oriented.
• Able to operate in a fast-paced environment and anticipate needs.
• Mature communicator with excellent judgement.
• Creative eye with an understanding of quality content and brand alignment.
• Professional, reliable, and committed to excellence.