Operations Associate at Doheney Services Ltd

The Opportunity

• Are you a highly organised individual with a "get-it-done" attitude? Our premium dessert brand is looking for an Operations Associate to manage the critical path of our business: from vendor sourcing and production flow to final-mile delivery.
• This is a hands-on role for a coordinator who loves systems, thrives on efficiency, and takes pride in ensuring that every order is fulfilled perfectly and on time. If you enjoy the logistics of making things move seamlessly, we want you on our team.

Role Summary

• The Operations Associate is the engine room of the business.
• Your primary mission is to ensure the production floor has everything it needs to function, the baking team stays on schedule, and the customers receive their orders in pristine condition.
• You will handle the end-to-end logistics of our daily operations.

Key Responsibilities
Supply Chain & Vendor Management:

• Procurement: Monitor stock levels and proactively purchase ingredients and packaging to ensure zero production downtime.
• Vendor Relations: Manage relationships with suppliers to ensure we receive the best quality materials at competitive prices.
• Cost Control: Track inventory usage and implement measures to reduce waste and prevent "shrinkage" or loss.

Production Coordination:

• Workflow Management: Translate customer orders into daily production schedules for the bakers and decorators.
• Timeline Oversight: Monitor the production floor to ensure every cake is baked, decorated, and boxed according to the daily priority list.
• Quality Assurance: Inspect finished products against brand standards before they are cleared for dispatch.

Logistics & Fulfilment:

• Dispatch Management: Coordinate with internal or third-party riders to ensure efficient delivery routes and timely pickups.
• Integrity Control: Ensure all items are packed securely for transit to prevent damage during delivery.
• Real-time Tracking: Monitor deliveries in progress and provide updates to the customer service desk or CEO when necessary.

Maintenance & Admin:

• Facility Oversight: Ensure the production environment meets strict hygiene and safety standards.
• Reporting: Keep accurate records of daily production volume, waste logs, and delivery success rates.
• Inventory Audits: Conduct weekly physical stock counts to reconcile with digital records.

Key Performance Indicators (KPIs)

• On-time Fulfilment: 100% of orders are ready for pickup at the scheduled time.
• Order Accuracy: Zero errors in flavour, size, or design vs. the customer's order.
• Waste Reduction: Maintaining waste levels below a defined percentage of total production.
• Stock Availability: Zero "out-of-stock" incidents for core ingredients.

Requirements

• Experience: 2 - 3 years of experience in operations, logistics, or supply chain coordination.
• Experience in the food/hospitality industry is highly preferred.
• Attention to Detail: You are someone who notices the small things—like a low flour bin or a slightly tilted cake box.
• Problem-Solving: Ability to think on your feet when a vendor is late or a rider is unavailable.
• Reliability: Disciplined and punctual; you understand that the kitchen cannot start without the coordinator.
• Communication: Clear and firm communication style to manage vendors and delivery personnel effectively.

Compensation & Benefits

• Basic Salary: N150,000 – N180,000 Net Monthly.
• Transport Allowance: N10,000 Weekly.
• Performance-Based Incentives:
• Monthly "Perfect Fulfilment" bonus (zero errors/delays).
• Efficiency bonuses based on waste reduction and cost savings on procurement.
• Health and workplace perks are typical of a premium brand.