Operations and Maintenance Coordinator at Reime West Africa Limited

Responsibilities

• Control of technical teams
• Ensure that the team follow agreed fault management process for engagement, delivery and communication with regards to fault resolution and follows internal and customer expectations and guidelines regarding governance of fault management.
• Responsible to manage on-going activities within the team, by providing assistance, guidance and advice or taking appropriate action in order to effectively resolve conflict, problems and escalations and facilitate optimal team performance and ensure standards are maintained and ensure systems/colleagues under management are compliant with applicable standards/guidelines.
• To manage the performance of all team members via the process of Straight Talking (Performance Management Process) and to identify and address colleague issues and potential areas for concern professionally, in order to maintain colleague discipline and morale
• To ensure that daily/weekly and monthly reports are timely and accurate and make necessary follow-up on reports to ensure necessary improvements and recommendations are made.
• To encourage performance improvements and support to achieve relevant career aspirations within the team.
• Responsible to continually review, implement and maintain departmental processes in order to meet the SLA and to improve the quality of service provided to the customer.
• Respond to real time events, escalations and operational needs through the effective deployment of suitably trained personnel in order to provide adequate job cover at all times to meet operational expectations and agreed service levels and be responsible for resource forecast plans/shift to account for sickness, holiday, increased work volumes, training and shift cover to meet operational demands
• Ensure that fuel and electricity consumption collection is well made and accurate.
• Schedule and attend regular meetings with teams and customers
• Coordinate with other departments to ensure smooth running of operations.
• Support presales and sales teams for RFQ analysis
• Support legal to build O&M and security contracts for subcontractors
• Ensure that process of consumables and oil recycling is performed to preserve environment (waste management).
• Ensure fuel distribution and site refueling procedure is understood by all concerned stakeholders, implemented and monitored
• Daily internal reconciliation of ongoing site refueling events
• Ensure instant and consistent site refueling data check
• Ensure reconciliation with customer is done on time and with no losses using correct verified data
• Track losses to obtain zero deadweight loss
• Ensure losses are endorsed by the right internal/external stakeholder
• Implement the Fuel risk assessment as per group standards
• Document and keep records of Fuel Management procedures
• Ensure used vehicles in site refueling compliance with Legal and Car policy requirements
• Interface with HR in case of administrative theft or leakages, SHERQ department in case of external theft and O&M head for maintenance aspects involving fuel
• Plan and implement CPH tests as per customer and group standards
• Plan and implement fuel site auditing as per customer/group requirements
• Ensure special audits are done (prior, posterior, fuel station/depot…)
• Ensure fuel group reporting is accurate and send on time
• Ensure site refueling related bills are verified and reconciled with finance department
• Ensure site refueling necessary requirements are shared with Supply chain department
• Implementation of Fuel NOC
• Ensure lean management is implemented (cost optimization and customer satisfaction)
• Ensure strict adherence to all health and safety policies as well as ensuring objective, and accurate reportage of near miss /risk observation.
• You are to adhere strictly to NETIS life-saving rules
• You are to ensure total compliance with safety, security, and environmental standards.
• You are to participate in the bi-monthly boots-not-suits audits.

Academic Qualifications

• Minimum of an HND / University Degree in Engineering, or a closely related field.

Requirements:

• Proven working experience for at least 10 years in telecom industry and at least 5 years as O&M Coordinator.
• Good understanding of technology including Telecom Traffic Management, Content Management, Outage prevention, active and passive equipment, Power equipment ( generators, solar equipment, batteries, RMS….)
• Fuel and electricity management
• Outage Mitigation, Network fundamentals, and Telecom Power systems.
• Excellent understanding of Global Telecoms infrastructure including 24 x7 x 365 environment and ability to adapt to international working environment
• Experience in working with multiple third party network providers and equipment vendors.
• Able to communicate at appropriate levels of target audience on both Technical & non-Technical (including process activities) and ability to produce and analyze Network incidents reports in relation to Network events.
• Excellent written / Oral communication, people/Team management and leadership skills
• Previous track record of improving processes, creating savings, and adding value.
• Ability to successfully manage teams.
• Previous experience with continuous improvement methodologies, such as PMP, TPM, and Six Sigma is highly desirable
• Strong computer skills, including Microsoft applications, web-based applications, and financial planning
• experienced in electricity and power
• Experience in green energy
• Evidence of continuing education and involvement with professional organizations preferred.