Operations Analyst at Pathway Advisors Limited

Job Summary

• An Operations Analyst in a micro-lending company plays a crucial role in optimizing and overseeing the day-to-day operational processes.
• This position involves analyzing and improving operational workflows, ensuring compliance with regulatory standards, and contributing to the overall efficiency of the company's lending operations.

Job Responsibilities
Process Optimization:

• Analyze and evaluate operational workflows to identify areas for improvement.
• Develop and implement strategies to enhance the efficiency of lending processes.

Compliance and Risk Management:

• Ensure compliance with regulatory standards and company policies.
• Identify and assess operational risks, implementing measures to mitigate these risks.

Data Analysis and Reporting:

• Collect, analyze, and interpret data related to lending operations.
• Prepare regular reports and dashboards to communicate key operational metrics to management.

Customer Service Support:

• Assist in resolving customer inquiries and issues related to lending operations.
• Collaborate with customer service teams to enhance the overall customer experience.

Loan Processing:

• Oversee the loan application and approval process, ensuring accuracy and adherence to lending policies.
• Work with the underwriting team to assess and verify borrower information.

Documentation and Record-Keeping:

• Maintain accurate and organized records of loan transactions.
• Ensure documentation complies with regulatory and internal standards.

Collaboration:

• Collaborate with different departments, including finance, compliance, and customer service, to streamline cross-functional processes.
• Serve as a liaison between departments to address operational challenges and implement solutions.

System Integration:

• Work with IT and systems teams to integrate and optimize operational systems.
• Provide support for the implementation and maintenance of new software or technologies.

Job Qualifications

• Bachelor's Degree in Business, Finance, Operations Management, or any other
• Proven experience in operations analysis, process improvement, or a related role in the lending industry.
• Knowledge of micro-lending operations, short-term finance, and SME lending.
• Familiarity with regulatory compliance standards in the micro-lending industry.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent communication and interpersonal skills.
• Attention to detail and accuracy in data analysis and reporting.
• Proficiency in Microsoft Excel, data analysis tools, and operational software.
• Ability to adapt to changing priorities and work in a dynamic environment.

Job Experience:

• 3-5 years of relevant experience in operations analysis or a similar role in the micro-lending or financial industry.
• Demonstrated success in implementing process improvements and optimizing operational workflows.
• Familiarity with risk management practices and compliance requirements in micro-lending.

Knowledge and Skills:

• Comprehensive understanding of operational processes in micro-lending, short-term finance, and SME lending.
• Proficiency in data analysis and reporting.
• Knowledge of regulatory compliance standards and risk management in micro-lending.
• Strong organizational and project management skills.
• Ability to collaborate with cross-functional teams in a micro-lending environment.
• Familiarity with operational software and technologies specific to micro-lending.
• Customer-focused mindset and commitment to delivering high-quality service.
• Effective communication and interpersonal skills.
• Adaptability and ability to thrive in a fast-paced environment.
• Ethical conduct and adherence to industry standards and micro-lending policies.

Why work for us

• Competitive Compensation
• Professional Development Opportunities:
• Work-Life Balance
• Inclusive and Diverse Environment.
• Cool Office Space
• Health and Wellness Programs
• Friendly, dynamic and innovative Company culture
• Bonuses and Incentives
• Technology and Tools
• Employee Recognition Programs