Operation Supervisor at Work Place Centre Limited

Key Responsibilities:

• Planning and delegating work duties to the staff and ensuring that they work according to the compliance of the restaurant business.
• Overseeing the staff for the smooth running of the Cafe.
• Training new employees as per their abilities and skills.
• Maintaining a strong relationship with suppliers and vendors.
• Inspecting the food and beverage stock level and restocking them promptly.
• Conducting inspections of the restaurant kitchen and ensuring proper hygiene is maintained.
• Checking with the guest and making sure that they are getting served the best quality food.
• professionally resolving customer complaints.
• Ensuring customer satisfaction with all the services provided to them.
• Preparing daily reports and presenting them to the higher management.
• Managing the outstanding bills and cash inflows of the restaurant.

Requirements:

• First degree (BA/Bsc./HND) Business Management, Hospitality, or a related field.
• Prior work experience as an operations Supervisor, or a similar position in the Hospitality industry.
• Professional certification as a Certified Restaurant Supervisor will be an advantage.
• Ability to maintain a positive work environment.
• Amazing written and verbal communication skills.
• Ability to work for long periods and on weekends as well.
• Strong organization and analytical skills.
• Exceptional customer service skills.
• Strong sales skills.
• Customer-oriented individual and an outstanding problem-solver.
• Good numerical abilities.
• A keen eye on details for accuracy.
• Good time management skills.