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  • Posted: May 15, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nig...
    Read more about this company


    Officer, Contact Centre

    Job Description

    • The Contact Center Agent is responsible for ensuring that the needs of clients who call into the center, both existing and prospective are adequately satisfied.
    • The Contact Center Agent is responsible for interpreting and articulating (communicating) the Company’s policies, products, and services in conjunction with the Company’s executive management, and carrying out these functions on a day to day basis.
    • The Contact Center Agent acts as an interface between members of the public and the Company.
    • The Contact Center Agent is the platform through which information is received and passed from the public to the Company.


    • Minimum of a Second Class Lower (or its equivalent) degree in any arts or social science related course.
    • Minimum of 5 credits (Mathematics and English inclusive) in WAEC, GCE and NECO.
    • Applicants should not be more than 28 years of age as at engagement.
    • Applicants must be fluent in two local language (Yoruba and Igbo preferably)
    • Language skills must be clearly stated on CV

    Additional Information

    Behavioral Competencies

    • Upholding Standards
    • Resolving Confilcts


    • Excellent verbal and written communication skills
    • Query Reesolution
    • Effective use of Microsoft Office tools

    Method of Application

    Interested and qualified? Go to Stanbic IBTC on to apply

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