Office Manager at Alaro City

Responsibilities

• Manage a fast-paced office with a dynamic team, overseeing all aspects of office administration.
• Supervise and coordinate administrative support staff, receptionists, cleaners and facility vendors.
• Oversee operations of the front office, overall office administration and corporate services ensuring maintenance of structure, performance management, and professionalism.
• Manage health insurance administration as well as handling correspondence for matters such as employee death, accidents, or emergencies.
• Oversee employee, onboarding/offboarding and training and development.
• Be the first point of contact for all employee queries and documentation requests.
• Organise staff events.
• Manage correspondence, complaints and queries.
• Prepare letters, presentations and reports.
• Manage office budgets including OPEX and CAPEX, with periodical reporting as required.
• Constant vendor monitoring to ensure that value for money is achieved at every possible time, without compromising quality.
• Manage quality of work by vendors and facility maintenance contracts.
• Maintain a robust contact list of CS-related vendors and ensure all contracts are valid and renewed when due.
• Maintain a robust database of client/stakeholder information, and ensure engagement on special occasions.
• Prepare and submit regular reports and updates to the COO
• Ensure relevant administrative documents are filed in the in-house cloud system.
• Ensure that health and safety policies are up to date.

Requirements

Hard skills and experience:

• Minimum Bachelor’s Degree in any field from a reputable institution;
• At least 8 years of experience in office management.
• Experience in file management and sorting.
• Experienced in organizing teams to deliver common goals
• Ability to follow scheduled work plan and maintain
• Strong in communicating.
• Excellent reporting skills

Soft skills:

• Demonstrated abilities in managing internal and external stakeholders including but not limited to employees, senior management, vendors and counterparties.
• Mature, pragmatic and flexible approach.
• Good written and verbal communication skills;
• Good attention to detail;
• Rigorous and organized approach; and
• Hands-on, ready to roll up the sleeves.

Personal characteristics:

• High energy;
• Self-driven
• Result-oriented;
• Strong work ethic;
• Ability to work effectively under pressure; and
• Team player with good interpersonal skills.