NOC Zonal Manager, Remote Monitoring System (RMS) at Uziben Nigeria Ltd

Purpose

• Manage the Quality Control and Field Support team, testing and administration of systems, tools users for efficient monitoring and reporting of performance.

Key Roles & Responsibilities

• Supervise the Quality control and Field support team and tools experts on an ongoing basis through assignment of tasks, review of work outputs, and feedback on individual and group performance.
• Track and understand the limitations/difficulties behind spending long hours on a site visit.
• Monitor systems performance and analyze readings/ reports on systems.
• Work with the NOC manager to build KPI to effectively monitor and manage the activities of the QCs and FSs within the zone.
• Acts as Technical Support for the QCs within each zone.
• Detect and identify irregularities and snag patterns.
• Use reports on the system to ensure all RMS equipment and Assets are properly configured on the system and report defaulters to the NOC Manager.
• Ensure that processes and procedures are correctly implemented.
• Bridge between operation team and Field support.
• Work closely with cross-functional teams to develop and implement corrective and preventive actions to address root causes and prevent recurrence of issues
• Track all Tickets on sites visited from Open Status to Closed Status.
• Track and ensure all Rejected tickets are moved to Closed status.
• Rigorously manage scope to ensure commitments are achieved within agreed time, cost and quality parameters.
• Perform other tasks and duties assigned by HOD, RMS.

Experience & Qualifications Required

• Bachelor’s Degree in Electrical / Telecommunication Engineering / Computer Science or related disciplines
• 6 - 10 years related experience of telemetry systems, sensor technologies.

Job-Specific Competencies
Functional:

• Network Monitoring / Availability
• Must have work Experience as a Field Support (FS) or Quality Controller RMS
• Have an excellent understanding of RMS processes from the Installation stage to FAC stage.
• Have an excellent understanding of the RMS SLA processes from the Ticketing processes to the Right configurations of each RMS equipment and all client's assets.
• Have a good understanding of the use of reports on the system to optimally monitor the activities within his/her zone.
• Complaints Management
• Strong Communication Skills
• Data Analysis and Reporting
• End User support
• Use of MS Office Tools.

Behavioural:

• Attention to Detail
• Collaboration & Teamwork
• Ability to multi-task
• Ability to work under pressure.

Organizational Competencies:

• Be Bold
• Customer Focus
• Innovation
• Integrity.