Mobile Financial Services, MSIP Operations Assurance Manager, Nigeria at Ericsson

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity!

West and Central Africa (WECA) Operations Assurance Manager ensures that all contractual deliveries are fulfilled towards Mobile Money agreements. The role is responsible for ensuring end to end operational performance towards the account and MFS Delivery and operations according to agreed targets. The role is acting on behalf of Operations, typically for Group or more customer accounts. The role shall ensure that Ericsson Converged Wallet operates according to MSTOP/ITIL best practices.

The role will be working closely with customer Group and OPCO technology and operations teams as well as Mobile Financial Services Unit at Ericsson. It will be required to work closely with program stakeholders as CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders to secure stable operation of Ericsson Converged Wallet.

You will be reporting to Head of Mobile Money Operations.

You Will

• Own and execute Ericsson Converged Wallet Platform operational plans
• Support in resolution of Operations issues related to platform and customer queries.
• Own Change Management process and respective activities in designated countries
• Drive Weekly/Monthly Governance with MTN OPCOs in West region
• Customer management including C level during emergency situations
• Secure SLA/KPI fulfillment
• CAB Management Ericsson
• CAB Management Customer
• Team management located onsite as well as GSCs.
• Festive & event platform planning & presentation
• Responsible for Planning & Capacity management
• Audit Management (External & Internal)
• Weekly/Monthly Governance with GSC

To be successful in the role you must have

• Experience in Managed Services in Operational assurance or SME areas. 5+ Years
• Experience in E-Wallets solution 4+ years
• Proven knowledge of MSTOP, ITIL
• Experience in operating Managed Services tools. Primarily MSDP.
• Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System
• BSS Experience 3+ years
• Strong leadership skills with focus on team performance
• Result oriented with customer first attitude
• Can handle stressful and ambiguous situations
• Excellent communication skills in written and spoken English
• Self-motivated with strong drive and initiative, collaborative, relating and networking
• Track record as a leader and the ability to work independently preferably with a well-established contact network within Ericsson
• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment
• Good at handling resource planning and competence development
• University degree in Technology or Economics, preferably MSC, MBA or equivalent

What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.