Missing Persons (Restoring Family Links) Field Officer at ICRC - International Committee of the Red Cross

Location: Maiduguri, Borno

Job Description

• Under the supervision of the RFL Delegate, the Missing Persons Field Officer supports the implementation and monitoring of the activities related to the Missing and Protection of Family Links (PFL) in line with the priorities and objectives set by the delegation.

Main Duties and Responsibilities

• Assists in the implementation of the Accompaniment program for the families of missing.
• Conducts interviews with families of missing persons.
• Carries out training for accompaniers on implementing the accompaniment programme, and relevant topics.
• Maintains contact and provides on-the-job coaching to accompaniers together with MHPSS team.
• Contributes to the collection and analysis of data.
• Uses Excel and other software to create databases to aid the processing and interpretation of information from household surveys and evaluations.
• Updates databases and files relevant documents in TeamSpace in accordance with data protection guidelines.
• Processes data, reports, supply requests and other administrative tasks to a timely manner.
• Coordinates with colleagues from other departments (to support multi-disciplinary activities part of accompaniment).
• Follows up on all work-related messages and correspondence with the relevant contacts and departments.
• Upon request translates into English orally during meeting or in written as required.
• Assists the Restoring Family Links colleagues when required and participates to RFL activities in the field.
• Raises Requisition Orders to purchase the items needed for field activities.
• Sends transport and field trip requests.

Education and Experience Required

• Degree in Psychology, Social Work or Social studies
• 5 years of work experience in similar field
• Good knowledge of written and spoken English and Kanuri (other local languages (an asset)
• Good computer skills; in particular with Excel, Word, and PowerPoint;
• Good knowledge of local cultural aspects and geographically assigned area.

Desired Profile and Skills:

• Good analytical skills, detail-orientation and precision;
• Very good writing and reporting skills;
• Very well organized, with good planning abilities.
• Capacity to work within a team; Good inter-personal skills: ability to deal with people respectfully and showing empathy towards others, very good communication skills;
• Able to work under pressure; flexible and open to extra working hours if necessary;
• Discretion and confidentiality, self-control;
• Aptitude for applying and ensuring compliance with ICRC directives and procedures.