MCSN represents Musical Works owners (Songwriters, Composers, & Music publishers) and Sound Recording owners (Performers, Producers, & Record labels) in Nigeria.
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Are you passionate about building strong relationships and delivering exceptional service? The Musical Copyright Society Nigeria (MCSN) is seeking a dynamic Membership Relations Officer to engage with members, ensure their needs are met, and strengthen our community of rights holders in Oyo.
Responsibilities
Member Engagement: Serve as the primary point of contact for MCSN members, addressing inquiries and providing timely support.
Membership Management: Assist in onboarding new members, updating membership records, and maintaining accurate databases.
Communication: Disseminate updates, announcements, and relevant information to members through emails, newsletters, and other channels.
Feedback Collection: Conduct surveys and gather feedback to understand members’ needs and improve services.
Event Coordination: Support the planning and execution of member-related events, such as workshops, meetings, and outreach programs.
Conflict Resolution: Handle member concerns or disputes professionally, ensuring a satisfactory resolution in line with organizational policies.
Reporting: Prepare regular reports on membership activities, growth, and retention metrics.
Qualifications
Bachelor’s degree or HND in Communication, Public Relations, Business Administration, or a related field.
Proven experience in customer service, relationship management, or a similar role.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
A customer-focused mindset with strong interpersonal skills.
Ability to handle confidential information with integrity.
Experience in the creative or music industry is an added advantage.
Gmail
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