MD Payment Service Bank at Phillips Consulting

Description

Our client, a leader in the Telco Industry is seeking to fill the position of Managing Director of Payment Service Bank.

The Managing Director will be responsible for managing all hands-on operational aspects of the payment service bank. The successful candidate will provide the leadership, management, and vision necessary to ensure that the PSB has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organisation and to ensure financial strength and operating efficiency.

This function will enable the company to be recognized as a leading global telco provider in the telecom industry; known for making work smarter and lives better.

JOB SUMMARY

• The Managing Director is responsible for managing all hands-on operational aspects of the company, and assists the Chairman and the /GCEO) in the aggressive and successful growth of the company.
• The Managing Director provides leadership, management, and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to grow the organisation effectively and to ensure financial strength and operating efficiency.
• This function will enable the company to be recognized as a global Telco provider in the Telecom industry; known for making work smarter and life better.
  
  RESPONSIBLE FOR THE OVERALL MANAGEMENT OF PSB
• STRATEGIC FUNCTIONS
• Give strategic advice and report results and findings to CGEO.
• Keep all relevant stakeholders informed of developments online with the company’s objectives.
• Ensure employees move in the same strategic direction to achieve its mission.
• Create and report on business plans, monitoring their efficacy and progress.
• Remain close to all stakeholders including the Chairman and the /GCEO, chairman and board members, staff, clients, key decision-makers, and external service suppliers.
• Research and implement new initiatives to drive revenue, and lower operating costs while maintaining quality products that are competitive, all while delivering excellent customer support.
• Continuous monitoring of the annual budget and ensuring that revenue/sales targets are met.
• Manage and report on the effective implementation of a marketing strategy to maintain market relevance and promote products and services to increase sales.
• Manage key personnel, clients, and service providers.
• Maintain the quality of services, customer support, and level of service in line with service level agreements and other retention strategies.
• Directs the development and installation of procedures and controls to promote communication and adequate information flow, thereby solidifying management control and direction of the enterprise.
• Develops and establishes operating policies consistent with the Chairman and the /GCEO ’s broad policies and objectives and ensures adequate execution.
• Appraises and evaluates the results of overall operations regularly and systematically and reports these results to the Chairman and the /GCEO.
• Ensures that all activities and operations are performed in compliance with local, state, and federal regulations and laws governing business operations.
• The Managing Director must report on a regular basis to the Chairman and the /GCEO with whom they will collaborate in finding the best solutions and strategies for the company's future.
• Provide day-to-day leadership and management to a service organisation that mirrors the adopted mission and core values of the company.
• Conduct a company's activity in accordance with short- or long-term strategic planning, and must participate in management meetings, offering suggestions and solutions to improve the company's policies.
• Responsible for driving the company to achieve and surpass sales, profitability, cash flow, and business goals and objectives.
• Responsible for the measurement and effectiveness of all processes internal and external.
• Provides timely, accurate, and complete reports on the operating condition of the company.
• Spearhead the development, communication, and implementation of effective growth strategies and processes.
• Evaluate the performance of the company's departments to fulfill organisational requirements.
• Represent the firm with clients, investors, and business partners
  
  KEY RESULT AREAS
• Strategic Planning & Communication – Effective coordination, and leadership of the organisation ’s strategic planning activities and processes. Effective communication of agreed corporate strategy to the entire workforce.
• Execution, Monitoring, and Evaluation – consistent implementation of organisational objectives and periodic measurement of results.
• Strategy Evaluation – effective selection and appropriateness of strategy based on sound evaluation principles.
  
  FINANCIAL
• Business performance and profitability 200% growth in market share and customer base within the first 12 months. (Reviewable year on year)
• Return on financial investments
• Earnings Before Interest Tax Depreciation and Amortisation (EBITDA)
• Business Development (BD)/Relationship Management (RM) Ratio (the ratio of the annual BD/RM to the total annual fees billed)
• Operational cost ratio
• Quality of budget implementation
• Cost savings
• Number of successfully implemented growth and expansion programmes
• The number of new businesses/competitive bids won, and revenue generated.
  
  Customer
• Stakeholder feedback
• Client retention and satisfaction ratings
• Employee satisfaction index
• Quality of government and private sector relations and ability to influence the outcome of private, government, and government agency decisions
  
  Process
• Effectiveness and efficiency of business processes
• Alignment of business/operational plans or strategies to corporate goals and objectives.
• Strong corporate culture and brand.

Requirements

Skills/ Knowledge

• Creativity and problem-solving skills.
• Communication skills.
• Strong decision-making skills.
• Leadership skills.
• Planning & Organising skills.
• Must be a Change agent.
• Aligning resources and finding synergies within operations.
• Leveraging innovation and technological improvement.
• Strong analytical skills.
• Strong knowledge of management strategies, financial accounting, human resource planning, customer relations, and implementation of new technologies.
• Good knowledge of research, data analysis and Managing Director coordination.
• Knowledge of budgeting, costing, and accounting principles relevant to the jurisdictions, industry, and market in which the organization operates.
• Risk management knowledge.
• Knowledge of sustainability and ethical standards.
• Fundamental understanding of promise to stakeholders.

Education/ Experience Requirements

• Minimum of a first degree in Finance Management, Business Management, or any related field from any top global University.
• MBA or a master's in a Management / Business related discipline is desirable from any of the top global Universities.
• Relevant and recognised professional certifications and memberships.
• A minimum of 20 years of experience in Strategic Planning, finance management, Business Management, Corporate Leadership, and Financial Decision-making.
• A minimum of 10 years of leadership experience
• The ideal candidate must have work experience in the banking and fintech industry.