Manager - Payments, Strategy and Innovation at MTN Nigeria

Job Identification: 1535
Location: Lekki, Lagos
Job Category: MTN Level 3
Reports To: Senior Manager, Payments and Business
Division: MoMo Payment Service Bank

Job Description

• Evaluate the efficiency and effectiveness of Payments strategies and propose and offer suggestions for improvements
• Work closely with SM to develop and deploy Payments product roadmap in the OpCo, in line with the overall Group strategy, and ensure appropriate prioritization of projects is undertaken
• Conduct extensive market and region research and create realistic user stories for solution optimization
• Customize group provided product design in line with OpCo specific local nuances and take sign-off from higher management
• Benchmark region best practices and conduct extensive research to identify appropriate pricing for products. Develop proposals to amend products pricing in line with country level nuances
• Monitor revenue and cost for the product portfolio to maintain profitability as per organization strategy and business plan 
• Collaborate with the CVM team  to develop & analyze loyalty/reward programs
• Research and analyze customer behavior in specific geography to design loyalty rewards, in line with the overarching guidelines set by Group
• Benchmark best practices in the market, prepare business case and present to senior management
• Manage promotional calendar with third party services to drive sales growth back into the business
• Use relevant metrics and measures to monitor existing loyalty & reward programs
• Gather customer feedback on product performance and relay to the Group product teams, in a bid to improve product performance
• Manage day-to-day product operations and establish internal best practices in order to ensure effective utilization of the products
• Strengthen customer feedback loops, and scale product knowledge within the OpCo
• Manage Quality of Service of the Product to ensure seamless customer experience 
• Track product performance at a business segment level, in collaboration with the business segment team and highlight any critical gaps/issues impacting product performance to the group product development team
• Monitor & Analyze traffic loads and in county system & platform capacity
• Capture Voice of Customer through CSAT surveys, product reviews, complaints etc. 
• Report on a daily basis to the SM Payments & Business relating to progress made within the function and in accordance with the measurement metrics set by the organization
• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to SM Payments & Business.

Education

• First Degree in Computer Science, Engineering, Commerce or a related field
• Possession of post graduate degree (MBA/ Masters in relevant fields) will be advantageous 
• Fluent in English

Experience:
6 - 13 years’ experience which includes:

• Experience in Fintech, banking or financial services
• Successful track record as a senior professional in delivering exceptional Fintech products & services or within the Fintech Payment ecosystem 
• Experience working in a global/multinational enterprise with a good understanding of emerging markets