Manager - Fulfilment Assurance and Billing FAB Services at MTN Nigeria

Reports To: Senior Manager - Solution Development

Division: Enterprise Business

Mission:

• To identify and facilitate the automation of key support processes (fulfilment, assurance, billing, reporting, etc.), in line with MTN Business strategy and in a manner that positions MTN as a force within the technology space,
• To understand the business requirements of the Client Success team and conduct robust analysis that would support the design/ deployment of effective solutions, leveraging robust business analysis and change management practices and frameworks.
• To facilitate the delivery of other services through MTN ecosystem partners, driving robust engagement with key internal and external stakeholders

Description:

• Drive the enhancement of delivery/ support processes (fulfilment, assurance, billing, reporting, etc.) associated to various solutions (voice, data, converged/ ICT), based on relevant market and business needs. 
• Adopt robust business analysis practices to ensure adequate solutioning/ architecting:
  • Facilitating cross-functional engagements with relevant stakeholders in EB-Segments, Clients services, Sales, Business Dev & outside EB to support requirement reviews, analysis, management & documentation with the aim of delivering business value. 
  • Document detailed business requirements for the proposed concepts/ business constructs from key stakeholders.
  • Ensure robustness of testing and delivery of solution that meets customers’ needs
• Drive E2E management of the initiative development process, in terms of quality, timely delivery and scope management
  • Facilitate effective scoping and phasing of initiatives, ensuring deliveries are within agreed timelines.
  • Serve as the product owner for all FAB related deployment activities, effectively carrying out all responsibilities of the product owner as defined by the SCRUM framework. 
  • Drive ongoing review of existing processes and automation requirements in line with technology advancement, 
  • Regular coordination with the quality assurance & testing team for scripting testcases, product validations, spotting any deviations from the agreed business requirements & performing periodic product quality & performance checks to improve product quality via:
    • Rendering support in fixing issues identified 
    • Or raising change requests where necessary to facilitate improvements & enhancements.
  • Ensure full integration of quality management processes within all activities of Propositions and Product Development Group and ensure full compliance with telecommunications license provisions, sector regulations and competition laws.

Education:

• First degree in any related discipline (Engineering, Sciences, Technology, etc.)
• Fluent in English and language of country preferable
• Master’s degree in product development, business analysis, system engineering, project management will be an added advantage

Experience:

6 - 13 years’ experience which includes:

• 3 years or more in a similar solution architecting capacity (good knowledge of fulfilment, assurance and billing journey), within the ICT space
• E2E customer lifecycle management experience is an added advantage
• Advanced business analysis and solution architecting experience
• Proven experience in project management, scrum, change management, process improvement and product development.
• Good understanding of systems, networks and mobile telecoms, mobile applications and emerging technologies
• Good knowledge of data architecting and structuring is advantageous.
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
• Worked across diverse cultures and geographies advantageous