Manager, Consumer Protection Embedded Lab Nigeria at Innovations for Poverty Action (IPA)

Details

• Innovations for Poverty Action (IPA) is a global research and policy nonprofit that discovers and promotes effective solutions to global poverty problems.
• As its core business, IPA brings together researchers and decision-makers to design, rigorously evaluate, and refine these solutions and their applications, ensuring that the evidence created is used to improve the lives of the world’s poor. IPA has conducted hundreds of randomized evaluations across sectors, learning both whether programs work, and how they can work better.
• IPA is seeking a Consumer Protection Embedded Lab Manager to support the Consumer Protection Research Initiative in Nigeria, which partners with providers, regulators, and civil society to conduct research that develops the next generation of solutions for digital financial services in emerging markets. https://www.poverty-action.org/program-area/financial-inclusion/consumer-protection-initiative
• IPA is collaborating with a Nigerian financial sector regulator on the consumer protection research initiative. Responding to demand, IPA is developing an embedded evidence lab with the regulator, putting a strong focus on equipping them to regularly use evidence to improve their decision-making, policies, and programs. The Lab will follow the methodologies developed by IPA’s Embedded Labs program, https://www.poverty-action.org/advisory/embedded-labs, adapted to the local context and research needs. This position will lead and manage these activities, as well as the broader consumer protection research initiative in Nigeria. The position holder will report directly to the IPA Nigeria Country Director, with a dotted line reporting to the Director of the Consumer Protection Research Initiative.

The Project Focuses on the Following Consumer Protection Priorities:

• Fraud affecting financial consumers such as loss of money, excessive charges, or unauthorized account access.
• Access and use of complaints channels to resolve problems when they arise in financial services.
• Product information and its role in facilitating consumer choice.
• Gender issues related to consumer protection in financial services.

Responsibilities
The Manager will perform a variety of tasks related to leveraging existing data and developing new research projects to drive greater use of evidence within the regulator. For example, the Manager may conduct activities including but not limited to:

• Mapping the data needs of specific departments within the regulator against the existing data available, complemented with an assessment of its quality
• Assessing existing datasets and indicators according to criteria of relevance, objectivity, and reliability
• Identifying opportunities to run low cost “pilots” of new approaches to data collection and analysis to generate actionable information and analysis
• Developing and executing opportunities to leverage administrative data for analysis to inform key programs and decisions
• Developing and executing “learning-by-doing” capacity-building projects with a staff of the regulator
• Developing opportunities to leverage administrative data for research; connecting local and international researchers to pursue these openings
• Producing policy reports and briefs based on key insights generated from lab activities
• Developing a policy-driven research agenda for the lab and facilitating the development of research projects to respond to the agenda
• Facilitating events to disseminate lessons learned from the implementation of lab activities
• Working with the regulator to apply analysis and learnings from the lab’s data and evidence to its decisions, policies, programs, and interventions, ensuring that the regulator is using evidence in policy making in a complete feedback loop

Broader Consumer Protection Research Support

• Support the consumer protection research team to prepare and deliver presentations, briefings, and other content to current and potential research partners.
• Coordinate the research project development process across all phases: Project design, partnership agreements, budgeting and procurement, implementation, and dissemination.
• Monitor project implementation to ensure quality control and adherence to the research specifications agreed upon, including supervision of research teams during data collection to ensure high quality and strict adherence to research design.
• Support project relationships with local stakeholders, including government authorities, multilateral and bilateral partners, and private sector firms to facilitate the successful implementation of the research projects.
• Contribute to the delivery of high-quality policy and research outputs and activities. These include internal and external communications on the progress and outcomes of the research projects.
• Ensure project deliverables, such as reports and financial statements, are submitted on time.

Requirements

• Master's Degree in Economics, social sciences, or a related field.
• 5 - 8 years of work experience in research or relevant private or public sector roles
• Prior knowledge of digital finance or consumer protection
• Experience in the design and management of randomized controlled trials or microeconomic research is a plus
• Experience interacting with partners, government officials, and other key stakeholders
• Excellent quantitative skills and ability to manage large data analysis projects
• Excellent time management and organizations skills
• Excellent verbal and written communication skills in English
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary assistance to internal/external stakeholders.