Managed Healthcare Operations Manager at Drugstoc eHub Limited

Overview 

• The Managed Healthcare Operations Manager is responsible for coordinating and driving operational excellence in the delivery of products, a managed healthcare initiative serving our clients. 

Responsibilities

Operational Oversight & Delivery Excellence: 

• Oversee the execution of end-to-end managed healthcare operations including order processing, pharmacy coordination, service delivery, and logistics. 
• Monitor, analyze, and optimize workflows to improve SLA adherence, reduce turnaround time (TAT), and enhance patient and partner satisfaction. 

Cross-Departmental Collaboration: 

• Coordinate with the Fulfillment, Procurement, and Logistics teams to ensure timely delivery and product/service readiness across partner pharmacies. 
• Align operations with strategic objectives in collaboration with Sales, Marketing, Legal, HR, and Finance departments. 

Process & Technology Integration: 

• Work with the Digital Transformation Manager and Product teams to integrate tech-enabled solutions, dashboards, and workflows that improve visibility, efficiency, and traceability. 
• Lead adoption of digital tools across the team. 

Stakeholder Engagement: 

• Support strategic partnerships 
• Ensure high-level relationship management and communication with internal and external stakeholders. 

Team Management:

• Provide operational leadership to team members. 
• Monitor team productivity, training needs, and development plans. 

Reporting & Performance Management: 

• Develop and track key performance indicators (KPIs) across the team 
• Present periodic reports to the Head of Business with recommendations for improvement. 

Compliance & Quality Assurance:

• Ensure adherence to internal SOPs and external regulatory requirements in service delivery. 
• Drive continuous improvement through QA feedback and data insights. 

Qualifications

Core Competencies: 

• Strong operational and process management skills 
• Stakeholder relationship and partnership management 
• Experience in managed healthcare or health insurance 
• Tech-savvy with experience implementing digital tools 
• Cross-functional team collaboration 
• Data-driven decision making 
• Strategic thinking and execution 
• Excellent communication and leadership skills 

Qualifications and Experience: 

• Minimum of 5 years’ experience in healthcare operations 
• Bachelor’s degree in Pharmacy 
• Advanced degree is a plus. 
• Proven experience working with digital health solutions and pharmacy networks