Lounge Supervisor at MacTay Consulting

Job responsibilities:

• Control and monitor hygiene standards according to HACCAP.
• Provide training and instruction to service personnel on food and beverage presentations and presentations.
• Monitor employee performance and train and coach employees to ensure smooth operations.
• Monitor employee punctuality and grooming and instruct as needed.
• Ensure the kitchen follows food hygiene and housekeeping standards to maintain company norms.
• Ensure quality and quantity are continuously monitored and maintained when displaying food and beverages to customers and that the presentation follows established specifications.
• Interact with lounge customers for service/product feedback.
• Consult with your manager/management regarding breaches and other helpful information affecting lounge operations and development.
• Make sure to sign off the cleaning schedule record after completing all daily tasks.
• Communicate product, service and other customer issues with managers/management for timely corrective action.
• Plan and delegate tasks to team members before the start of each shift.
• Ensure designated employees are monitored, delegated, continuously trained, motivated, coached and coached to achieve customer satisfaction.
• Ensure all assigned employees meet documentation requirements to update work log records and timesheets to ensure smooth operations.
• Monitor all product orders to ensure that all food, beverages, and other materials are in sufficient supply.

Job Requirements

• Bachelor's degree/ HND required
• Strong understanding of business management and accounting principles.
• Exceptional communication and interpersonal skills.
• Ability to diffuse tense situations and resolve conflicts.
• Effectively delegate responsibilities and maximize resources.
• Decisiveness.
• Excellent computer, problem-solving, and customer service skills.