Lounge Manager at Alan & Grant

Job Summary

• We are looking for a well organized and customer focused Lounge Manager to oversee the daily operations of our Lounge.
• The ideal candidate will ensure top tier guest experience, manage staff, maintain high standards of service, drive business performance.

Key Responsibilities

• Manage the daily operations of the lounge, ensuring a smooth and welcoming environment.
• Supervise and schedule lounge staff to ensure efficient service delivery.
• Monitor food and beverage quality, presentation and customer service.
• Handle customer complaints and resolve issues professionally and promptly.
• Maintain cleanliness, ambiance and compliance with health and safety standards.
• Manage inventory, place orders, and ensure stock levels are adequate.
• Track sales, prepare reports and support management in achieving revenue targets.

Requirements

• Bachelor’s degree in Hospitality Management or related field.
• 5 years experience in lounge, bar or hospitality management
• Strong leadership, communication and people management skills,
• Knowledge of food and beverage service, hygiene standards and customer service best practices.
• Ability to work flexible hours, including weekends and holidays.