Lounge Assistant at Catilas Resources Limited

Job Summary

• The Lounge Assistant will serve as the first point of contact for High Net-Worth clients visiting the business lounge.
• The role requires a polished, courteous, and service-driven professional who will ensure a seamless, comfortable, and personalized experience for every guest.
• The individual will support both hospitality and basic administrative functions to maintain the ambience and efficiency of the lounge.

Key Responsibilities
Client Reception & Hospitality:

• Welcome HNWI clients with warmth, professionalism, and discretion.
• Offer refreshments and ensure clients are comfortably seated.
• Provide personalized attention based on known preferences or client profiles.

Client Support:

• Assist clients with basic inquiries or direct them to appropriate relationship managers.
• Ensure seamless handover or referral to the relevant bank personnel.
• Help manage the lounge appointment schedule if applicable.

Confidentiality & Professionalism:

• Uphold strict client confidentiality in all interactions and transactions.
• Maintain a polished, calm, and service-oriented demeanor at all times.

Administrative Duties:

• Keep simple logs of client visits or feedback as directed.
• Support event set-ups for client meetings, mini sessions, or private consultations.
• Provide basic clerical support if required (e.g., printing documents, receiving packages).

Coordination & Communication:

• Serve as a liaison between the lounge, branch operations, and relationship teams.
• Promptly escalate any client complaints or operational issues.
• Maintain a high standard of communication (spoken and written).

Safety & Compliance:

• Ensure safety protocols are observed within the lounge.
• Report suspicious behavior or security concerns in line with bank policy.

Customer Experience Management:

• Track and record customer feedback for continuous improvement.
• Suggest enhancements to lounge service offerings based on client preferences.

Event & VIP Visit Coordination:

• Support planning for high-profile client visits or lounge-hosted events.
• Manage logistics and ambience during in-lounge meetings or private sessions.

Brand Representation:

• Represent the bank’s brand values of excellence, trust, and sophistication in every interaction.
• Dress in line with corporate grooming standards and etiquette.

Key Requirements

• Minimum OND/HND or equivalent qualification in hospitality, business administration, or related field.
• 1–2 years’ experience in customer service, hospitality, or front desk roles (preferably in a premium setting).
• Excellent interpersonal and communication skills.
• Strong attention to detail and proactive attitude.
• Ability to manage stress and remain composed under pressure.
• High standards of personal grooming and etiquette.
• Basic administrative or clerical skills are an advantage.