Loan Recovery Officer at Rosabon Financial Services

Duties & Responsibilities

• Monitor the assigned accounts to ensure repayment and report on the status of each of the assigned accounts.
• Develop new plans to recover and collect owed money/outstanding debt.
• Ensure that any discrepancies with customer information are promptly resolved.
• Consistently and periodically update the database with customer information like new addresses, names, payback information.
• Utillize various tracing techniques and strategies to collect personal information of customers with outstanding debts.
• Negotiate extended payment plans and the best course of action for customers seeking to avoid further debts.
• In order to curb customer delinquency, the incumbent will be required to convince the customers to get back on their repayment schedule.
• They may also need to negotiate new payment schedules that can suit clients’ financial situations while satisfying the debt.
• Recovery Agents will be the staff responsible for going out to collect funds.
• They will employ the standard collections script and procedures.