Loan Recovery Officer at BFREE Africa

Our Values

People - Our people and customers are the core of what we do. Support, transparency, accountability, and personal growth are at the fundamentals of our existence, internally for our staff and externally for our customers.

Ethics - We make no compromises on the way we operate. We always treat our customers with respect, dignity, honesty, and transparency. A financial emergency can happen to everyone; including you.

Results - We would have no right to exist if our approach was not viable, so we generally work 100% commission-based. Clients only pay us when we successfully undebt customers.

Job Description

• Contacting and tracking customers and informing them of their overdue loans.
• Advising customers on their payment options and negotiating suitable payment plans.
• Following up with clients on previous payment arrangements.
• Maintaining customer payment records.
• Responding to customer queries.
• Maintaining accurate, up-to-date customer account information.
• Reporting daily progress against targets to the Team Leader.

Requirements

• Previous experience working as a Call center agent.
• Excellent typing Skills
• Working knowledge of google workspace.
• Excellent communication and negotiating skills.
• Good listening skills and superb questioning techniques.
• Proximity to Berger, Ikeja, Ketu, Magodo, Ojota and Ogudu

Compensation:

• Base salary of 32k NGN net per month
• Performance-based bonus of NGN68K based on eligibility.
• Common net bonus lies between NGN 40k and NGN 68k per month, the minimum bonus is NGN 0 and the maximum bonus is NGN 68k.
• HMO

Academic Qualifications:
B.Sc./HND/OND/NCE in any field