Learning & Development Associate at PricewaterhouseCoopers (PwC)

Job Description & Summary

• At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy.
• As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.
• A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience.
• You’ll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, while consulting with other units of the Firm to ensure our curriculums and initiatives support the PwC strategy.
• The position supports the unit in various essential tasks such as the implementation of training curriculum for line of service (Assurance, Advisory, Tax, IFS, xLOS and Africa), formulation of training structure in alignment with skills and capability profiles, assessment of the effectiveness of training delivery and training contents and materials through formal and ongoing validation and to effectively manage and maximize the use of the firm’s learning management system.
• The position also manages the induction programme to ensure all new recruits undergo a level of training relevant to their roles, conforming to the firm’s corporate standards and requirements. PwC Professional skills and responsibilities for this management level include but are not limited to:
• The position supports the unit in various essential tasks such as the implementation of training curriculum for line of service (Assurance, Advisory, Tax, IFS, xLOS and Africa), formulation of training structure in alignment with skills and capability profiles, assessment of the effectiveness of training delivery and training contents and materials through formal and ongoing validation and to effectively manage and maximize the use of the firm’s learning management system.
• The position also manages the induction programme to ensure all new recruits undergo a level of training relevant to their roles, conforming to the firm’s corporate standards and requirements. PwC Professional skills and responsibilities for this management level include but are not limited to:

Training Needs Analysis:

• Conduct training needs surveys.
• Collate development needs and goals by grade, business units’ issues/needs.
• Translate service and individual training needs into a training plan.

CE Management (Assurance, Advisory, TRS, IFS):

• Develop a training curriculum for LoS and implement Training Plans ( Global & Local).
• Provide support in respect of external training engagements.
• Continuously monitor the effectiveness of training and course delivery.
• Work with SME to develop training content.
• Provide technical assistance for the conduct of external courses and training related

Business School:

• Coordinate with faculty leads to develop the Business School calendar, ensuring alignment with PwC/industry standards and trends
• Provide support for client training engagements in terms of planning, coordination, execution and feedback/evaluation.
• Set-up and coordinate meetings with internal and external stakeholders
• Collaborate with a cross-functional team to promote awareness of Business School programs.

LMS Management:

• Enroll participants in the Growth Center and ensure evaluation of courses.
• Curate content on the LMS.
• Good use of Learning Technologies

Accreditation:

• Apply for Accreditation of courses (ICAN/CITN and any professional body as it relates to respective LoS).
• Make payment to the professional body and ensure necessary materials are sent.
• Follow up with professional bodies until MCPE points are awarded.

Planning, Budgeting and Reporting:

• Assess adequacy of planned L&D content by line of service.
• Keep the L&D Manager informed of L&D issues, developments and achievements relative to plan.
• Obtain feedback from staff on the effectiveness of training delivered.

Industrial Training Fund:

• Apply for ITF approvals for training programmes and courses.
• Ensure staff in LoS Adhere to the ITF requirements for approvals of training programmes.

Qualifications

• First Degree in any discipline with a minimum of Second-Class Division.
• A minimum of 2 years’ experience in a training responsibility position.
• Knowledge of office management systems and procedures.
• MS Office proficiency.

Preferred Skills:

• Curriculum development skills
• E-learning module development skill
• Instructional material design skills
• Research skills
• Data & Analytics
• Knowledge sharing skills
• Excellent communication skills
• Problem solving
• Managing change and innovation
• Ability to work unsupervised and proactively on own initiative
• Ability to develop successful business relationships across all business units
• Ability to relate and communicate at all levels of seniority across business
• Professional manner
• Flexible attitude and approach
• Self-motivated and able to motivate others.