Learning and Development Manager at Montaigne Place

Job Summary

• The Learning & Development Manager will be responsible for designing, implementing, and managing the company’s learning and talent development strategy to support business growth and employee excellence.
• This individual will identify capability gaps, develop innovative learning programs, and drive a strong culture of continuous learning aligned with Montaigne’s premium service standards and organizational values.

Key Responsibilities
Learning Strategy & Planning:

• Develop and execute a comprehensive learning and development (L&D) strategy aligned with Montaigne’s business objectives and brand standards.
• Conduct annual training needs analysis across departments and outlets to identify performance and skill gaps.
• Design competency frameworks and career development pathways for different employee levels (frontline, mid-level, leadership).
• Establish measurable learning KPIs that align with performance and productivity goals.

Training Design & Delivery:

• Develop, customize, and deliver training programs focused on luxury retail excellence, customer experience, product knowledge, sales effectiveness, leadership, and soft skills.
• Partner with brand principals and external trainers to facilitate product and technical training sessions.
• Leverage blended learning approaches (in-person, e-learning, coaching, simulations) to maximize engagement and learning impact.
• Ensure consistent delivery of training across all regions and outlets.

Talent Development & Performance Support:

• Implement employee development plans, mentorship programs, and succession planning initiatives.
• Support the performance management process by linking learning outcomes with performance evaluations and career progression.
• Collaborate with HR Business Partners to identify and nurture high-potential employees.
• Lead the onboarding and induction program to ensure smooth cultural and operational integration of new hires.

Learning Systems & Evaluation:

• Manage and optimize the company’s Learning Management System (LMS) to track participation, progress, and outcomes.
• Develop and apply tools for evaluating training effectiveness (Kirkpatrick Model or ROI analysis).
• Maintain accurate training records and dashboards for management reporting.
• Continuously review and update training materials to reflect evolving brand standards and market trends.

Stakeholder & Brand Alignment:

• Collaborate with brand partners and international training teams to ensure alignment with global brand education standards.
• Work closely with Retail Operations, Marketing, and HR teams to ensure training supports sales, service quality, and employee engagement initiatives.
• Serve as a learning ambassador promoting a culture of excellence, customer-centricity, and continuous professional growth.

Key Performance Indicators (KPIs)

• Training completion and certification rates.
• Improvement in sales performance post-training.
• Customer experience and service quality metrics.
• Employee engagement and retention rates.
• Internal promotion and succession rates.
• ROI on training investments.

Educational Qualifications & Experience

• Bachelor’s Degree in Human Resources, Business Administration, Psychology, Education, or related field.
• A Master’s degree or MBA is an added advantage.
• Minimum of 7 years’ progressive experience in Learning & Development, with at least 3 years in a managerial capacity.
• Experience in luxury retail, beauty, fashion, or hospitality industry is mandatory.
• Professional certifications such asCIPD, ATD, SHRM-CP, or Learning & Performance Institute (LPI)membership are highly desirable.
• Proven track record in developing and implementing large-scale training initiatives with measurable business impact.

Key Competencies & Attributes:

• Deep understanding of luxury retail standards and premium customer service culture.
• Excellent facilitation, presentation, and communication skills.
• Strong analytical mindset with ability to translate business goals into learning outcomes.
• Creative, innovative, and resourceful in designing learning solutions.
• Strong stakeholder management and influencing skills across all organizational levels.
• High level of emotional intelligence, leadership presence, and professionalism.