Learning and Development Manager at Medecins Sans Frontieres

Main objective and responsibility of the position

• The L&D manager provides strategic and functional expertise and advice in learning & development, with the aim to plan and apply processes and activities that foster the development of a diverse and competent workforce to achieve the country program’s operational goals effectively.

Accountabilities:

• Define, implement, and continuously improve the Learning & Development (L&D) strategy for the country programme, in alignment with operational priorities, HR strategy, and MSF L&D frameworks.
• Lead annual L&D planning and budget management, based on structured Learning Needs Analyses (LNA), ensuring effective prioritization, monitoring of expenditure, and value for money.
• Advise and support coordinators, managers, and supervisors to identify learning needs, address skills and performance gaps, and create supportive learning environments using appropriate tools and methodologies.
• Design, coordinate, and implement a range of learning solutions (training, coaching, mentoring, onboarding, job shadowing, and blended/online learning), adapting or developing alternatives where needed.
• Promote equitable access to learning opportunities for all staff and actively foster a culture of learning, performance, and continuous development across all levels and locations.
• Guide managers and staff on individual development pathways, talent development, mobility, and succession considerations.
• Promote and ensure effective use of MSF digital learning platforms (e.g. Tembo), supporting accessibility, uptake, and meaningful engagement.
• Develop and implement country-specific learning, mobility, and onboarding guidelines, including coordination of MSF induction and onboarding activities for new staff.
• Strengthen performance management practices by supporting managers in setting objectives, applying MSF transversal competencies, and addressing performance gaps through appropriate development solutions.
• Act as a technical L&D reference for project HR Managers and trainers, providing guidance, capacity-building, and quality assurance for L&D activities at project level.
• Plan, facilitate, or support delivery of trainings and workshops (e.g. people management, leadership, coaching, mentoring, transversal competencies), including coaching trainers and facilitators.
• Conduct regular project visits to support L&D planning, implementation, follow-up, and post-learning application, ensuring alignment with operational objectives.
• Collaborate with other MSF sections and partners to share learning solutions, tools, and best practices, and contribute to global L&D initiatives.
• Ensure accurate monitoring, reporting, and documentation of L&D activities, including timely submission of data to HQ and HR coordination through MSF HR systems.

Requirements (Qualifications / Experience / Knowledge)

Education:

• Essential: Degree in the field of HR, Learning and development, organizational development, or relevant experience.

Experience:

• Essential: Working experience of at least two years in a learning and development position.
• Essential experience in planning, coordinating, tracking and reporting L&D activities, conducting Learning Needs Assessment, developing and proposing learning solutions
• Desirable: Previous experience in MSF or other INGOs.

Knowledge:

• L&D tools, methods, and processes
• MS Word, Excel, PowerPoint
• Survey design tools, Virtual Facilitation platform, digital learning platforms / LMS.

Languages:

• Essential fluent English language. Desirable local language(s).

Competencies:

• People Management & Development, Strategic Vision, Commitment to MSF principles, Flexibility, Results, Teamwork, Stress Management.