We seek to engage the services of a reliable Customer Experience Lead to manage the Customers and Internal team support on a full-time basis. Customer Experience Support Lead at Afrimash will be providing support for customers by receiving calls, rendering technical assistance to farmers, and following through with their order cycle.
He or she will be involved in placing and following up with customers’ orders until it is fulfilled or completed successfully and the customer is satisfied.
Customer Experience Lead should be able to provide information about our products and services and handle complaints. The candidate is expected to drive new strategies to assist farmers to make their shopping convenient, render technical support and attend to all enquiries a customer requested to improve the conversion and retention rate of the customer.
Interested and qualified candidates should forward their CV to: firstname.lastname@example.org using the position as subject of email.
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