Lead Consultant - Outsourcing at Estrada International Staffing Solutions

How You'll Make an Impact

• We are looking for a high-performing Lead Consultant tasked with driving service diversification, aggressive revenue growth, and the strategic expansion of our outsourcing portfolio.
• You will be the architect behind our service delivery models, moving beyond traditional recruitment to design innovative, diversified outsourcing solutions that dominate the market.
• Your role is to scale our existing accounts while identifying new revenue channels, ensuring that EISS remains the definitive authority in the outsourcing space.
• This is a role for a high-performing leader, ideally with a background in FMCG or Manufacturing, who has successfully managed large-scale workforces (500+ staff) and understands the nuances of blue-collar and technical talent management.
• You will work side-by-side with our Business Development team and lead the outsourcing team to not only acquire new clients but to ensure the long-term sustainability and growth of our entire outsourcing portfolio.

What You'll Do
Operational Excellence, Profitability & Sustainability:

• Own the strategy and execution of all HR generalist functions for (outsourced) staff, including Talent Acquisition, Onboarding, Performance Management, Employee Relations, Total Rewards, and Compliance.
• Lead and mentor a multidisciplinary internal team, including the HRBPs, Recruitment Specialists, Payroll Analyst, and Field Recruitment Officers, to ensure seamless service delivery.
• Operational Synergy: Bridge the gap between recruitment, payroll, and field operations to ensure that every staff member on a client site is supported, paid accurately, and performing at peak.
• Lead regional mapping and market entry strategies to expand our footprint across new territories.
• Drive market penetration initiatives to secure a sizable market share and establish EISS as the go-to regional authority for outsourcing.
• Partner with the Business Development team to identify and acquire high-value clients, ensuring a robust pipeline of new partnerships.

Outsourcing Portfolio Management:

• Drive the aggressive expansion and diversification of the outsourcing project portfolio, converting strategic market opportunities into high-value revenue growth and a dominant market presence, ensuring financial sustainability and growth.
• Oversee the generation of management fees and ensure the profitability of all client accounts under your purview.
• Directly supervise large-scale staff management operations, ensuring peak productivity across all deployed personnel.

Quality Assurance & Risk Management:

• Develop and implement rigorous risk management flowcharts and quality assurance protocols to safeguard client operations.
• Ensure 100% compliance with professional standards and regulatory requirements, including the timely acquisition of necessary certifications.
• Manage the yearly renewal of client contracts through exceptional service delivery and relationship management.

Leadership & Process Improvement:

• Drive team performance through structured engagement and KPI management, ensuring your direct reports meet their weekly and monthly objectives.
• Lead process improvement initiatives monthly to modernize and optimize the Outsourcing Business Unit.
• Maintain a high client satisfaction score by proactively gathering and responding to feedback.

Success Milestones: Your First Year
Within 3 Months: Foundations & Risk Mitigation:

• Portfolio Audit: Conduct a comprehensive audit of the current staff management structure and portfolios we have.
• Risk Framework: Develop and implement a robust Risk Management Flowchart to standardize quality assurance across all client sites.
• SOP Standardization: Review and standardize all Standard Operating Procedures (SOPs), ensuring every workflow, from recruitment and onboarding to payroll and exit, is documented, scalable, and followed with 100% precision.
• BD Integration: Establish a high-sync partnership with the Business Development team to begin identifying client acquisition targets. Collaborate on 5 discovery meetings monthly focused on outsourcing prospects.
• Team Alignment: Review and stabilize team KPIs, ensuring 100% process compliance.
• Client & Staff Management: Establish a robust client management rhythm (check-ins, account health scores) and a staff management structure that stabilizes external workforce while aligning internal team roles.

Within 6 Months: Process Excellence & Market Entry:

• Process Innovation: Implement at least four distinct process improvement initiatives to streamline the Outsourcing Business Unit’s operations.
• Portfolio Growth: Hit target milestones for monthly management fee generation and overall project portfolio value.
• Regional Mapping: Complete a detailed regional mapping exercise to identify high-potential zones for market penetration.
• Client Satisfaction: Achieve high client satisfaction and feedback response scores through proactive relationship management.
• Revenue Benchmark: Achieve a milestone of N1.5M in monthly management fees through aggressive sales outreach and portfolio expansion.
• Staff Portfolio Growth: Drive a 40% month-on-month (m-o-m) increase in the total staff portfolio size.
• Retention Excellence: Maintain a minimum 80% m-o-m retention rate for existing accounts while scaling at pace.

Within 1 Year: Regional Authority & Scale:

• Market Penetration: Successfully execute the regional expansion strategy, securing a sizable market share in newly mapped territories.
• Portfolio Sustainability: Achieve 100% contract renewal rates across the portfolio and maintain peak productivity metrics for all managed staff.
• Leadership Impact: Deliver high leadership feedback survey scores from your team, demonstrating a culture of professional development and engagement.
• Certification: Ensure the acquisition of all relevant professional and organizational certifications required to bolster EISS’s regional authority.

What We're Looking For
Professional & Technical Strengths:

• Academic Qualification: Bachelor’s degree (B.Sc) in Human Resources, Business Administration, or any Social Science discipline.
• Post-Graduate: A Master’s degree or an MBA is highly preferred given the strategic nature of the role.
• Experience: At least 5 years of core HR/HR Outsourcing experience, specifically within the FMCG , Manufacturing sectors or Outsourcing Consulting firms.
• Scale: Proven track record of managing a workforce of at least 500 people, spanning technical, non-technical, and blue-collar roles.
• Consulting Expertise: Previous leadership experience in an outsourcing firm or HR consultancy is highly preferred.
• Acumen: Strong financial and commercial awareness with the ability to drive sales and manage project budgets.
• Certification: Being a Chartered Professional (CIPM, SHRM, or HRCI) is a significant added advantage.

Leadership & Interpersonal Strengths:

• Meticulous Detail: You have an uncompromising eye for detail, particularly regarding compliance and reporting.
• Hands-on Approach: You don't just delegate; you are willing to get into the trenches to ensure process excellence. You are willing and able to build from scratch and build structure in an unstructured environment.
• Growth Mindset: You are passionate about regional expansion and have the "grit" required to penetrate new markets.
• Collaborative Leader: You excel at working across functions (Sales, Finance, Operations) to achieve a unified goal.
• Commercial DNA: You understand the "business of HR"—how to drive revenue, manage management fees, ensure portfolio growth and tailor HR solutions to address client needs.