Lead Coach's Coaching Administrator at Devien Consult

Job Summary

• As a Lead Coach's Coaching Administrator within the Firm, you support the drive to build a strong brand as Africa’s leading transformational coaching firm.
• As a Lead Coach’s Coaching Administrator, you will be a key support to the Lead Coach, providing both administrative and coaching assistance to her clients within the Firm, This includes managing Activation Sessions, High-Tier One-on-One Coaching, and Group Consulting Clinics.

Responsibilities
Client Support:

• To offer Coaching Support to clients which entails working with an Execution Blueprint that guides clients through specific key tasks that move them to their coaching outcomes, reminders of their assignments, or any submissions due to the Lead Coach, their next appointments, etc. Also, to support them in any other way that improves their goal-achievement rates.
• To research and provide supporting resources to clients, in order to drive easy execution of goals based on their specific projects and initiatives; and ongoing coaching discussions with the Lead Coach.
• Act as the key contact person for all clients regarding enquiries on coaching schedules, templates, resources, payments and payment reminders, appointments, and any other correspondence.
• To create a weekly check-in system for every client, using their most preferred communication i.e email, WhatsApp, phone calls, or text; confirming work done based on specific tasks assigned by the Lead Coach, as well as reporting on each client in a Client Check-In Report, created on Google Sheets.
• Serve as the primary point of contact for client inquiries, including scheduling, payments, and general correspondence.
• To hold accountability coaching calls once to twice a month (based on the client’s availability and interest)with the client, offering clarity, brainstorming ideas together, and helping them create solutions that work.
• Prepare and submit detailed monthly progress reports to the Lead Coach, outlining client achievements and goals.
• To research relevant articles, videos, materials, and templates as might be required by the Lead Coach to aid a coaching process.

  Administrative Support:

• Manage administrative tasks related to coaching sessions, including scheduling, resource allocation, and recordkeeping.
• To support marketing efforts for all of Lead Coach’s coaching and consulting offers, based on her availability to run these sessions and rely on provided media assets per time
• To provide monthly progress reports to the Lead Coach about each client along with their individual coaching expectations.

Reporting and Collaboration:

• Report directly to the Lead Coach and collaborate closely to achieve program objectives.
• Proactively contribute ideas and demonstrate a strong commitment to delivering exceptional results.
• You will be prepared to serve the Firm anywhere within & outside Nigeria and in whatever capacity the Firm deems appropriate from time to time.  
• Your role is crucial in ensuring the success of our clients and the overall effectiveness of the firm.

Other Duties:

• In the course of your work, you will report directly to the designated supervisor and collaborate closely to achieve the goals of our Firm.
• We encourage proactive ideas, initiative, and excellence in task accomplishment. Your responsibility and loyalty as a staff member are essential.
• You are required to take initiative and produce results on any assigned tasks.