Laboratory Administrator at Deloitte

Job Purpose:

The Laboratory Administrator is responsible for the day-to-day administrative and operational support for the Diagnostic Services department. The Laboratory Administrator ensures the smooth and efficient running of laboratory operations by managing administrative tasks, maintaining inventory, coordinating logistics, and providing support to laboratory staff. This position requires strong organizational, communication, and interpersonal skills, along with a commitment to patient care and quality assurance.

Core Responsibilities:

Administrative Support:

• Schedule patient appointments, register patients, and maintain accurate patient records.
• Answer phone calls and emails from patients, healthcare providers, and other stakeholders.
• Ensure accurate and timely entry of patient information into the laboratory information system (LIS).
• Prepare and process laboratory reports, invoices, and other correspondence.
• Maintain laboratory records and documentation: Ensure accurate and up-to-date maintenance of all laboratory records and documentation.

Inventory Management:

• Maintain accurate inventory records for all laboratory supplies and reagents.
• Order and receive laboratory supplies and equipment.
• Monitor inventory levels and ensure adequate stock levels are maintained.
• Coordinate with vendors and suppliers for the procurement of laboratory supplies.
• Oversee the storage and disposal of laboratory supplies and reagents.

Logistics and Coordination:

• Ensure timely and accurate collection and transport of patient specimens to the laboratory.
• Collaborate with nursing staff, physicians, and other departments to ensure smooth workflow and communication.
• Schedule and coordinate equipment maintenance and repairs.
• Manage the scheduling and coordination of laboratory staff.
• Ensure the cleanliness and maintenance of the laboratory environment.

Qualifications

Educational Requirements:

• Bachelor’s degree in medical Laboratory technology, Medical Office Administration, or a related field is preferred.

Professional Requirements:

• Any relevant certifications in medical office administration or laboratory support are a plus.

Experience Requirements:

• 2 years+ of experience in a healthcare setting, preferably in a laboratory or administrative role.

Knowledge Requirements:

• Knowledge of medical terminology and laboratory procedures.
• Understanding of laboratory safety protocols and procedures.
• Knowledge of healthcare regulations and compliance requirements.
• Basic understanding of medical billing and coding procedures (if applicable).
• Knowledge of customer service principles.

Skill Requirements:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), laboratory information systems (LIS), and other relevant software applications.
• Excellent written and verbal communication skills. Ability to communicate effectively with patients, healthcare providers, and other stakeholders.
• Strong interpersonal and communication skills. Ability to build and maintain positive relationships with colleagues and stakeholders.
• Excellent organizational and time management skills. Ability to prioritize tasks and manage multiple demands effectively.
• High level of attention to detail and accuracy in all work

Personal Abilities

• Ability to empathize with patients and their families.
• Shares the AMCE’s vision.
• Meticulous attention to detail in all aspects of patient care.
• Ability to manage stress and work under pressure.
• Ability to adapt to changing circumstances and unexpected challenges.
• Commitment to continuous learning and professional development.
• Proactive and results-oriented approach to work.
• Strong teamwork and collaboration skills.
• Ability to maintain confidentiality of patient information.
• Always maintain a professional and courteous demeanor.