Key Account Manager (Telecom Experience Only) at Careers Verified

We are seeking an experienced and dynamic Key Account Manager (KAM) with a strong background in the telecommunications industry. The ideal candidate will be responsible for managing and growing strategic client accounts, driving revenue, and ensuring long-term customer satisfaction. This role requires in-depth knowledge of telecom products, services, and solutions, as well as the ability to build strong client relationships and deliver tailored business solutions.

Key Responsibilities

Account Management & Growth

• Serve as the primary point of contact for assigned key telecom accounts.
• Develop and execute account strategies to achieve revenue targets and business objectives.
• Identify upselling and cross-selling opportunities across telecom products (voice, data, cloud, IoT, enterprise solutions, etc.).

Client Relationship Management

• Build, nurture, and maintain strong executive-level and operational relationships with clients.
• Understand client needs, challenges, and industry trends to deliver customized solutions.
• Ensure client satisfaction through proactive engagement and issue resolution.

Sales & Business Development

• Drive sales growth within existing accounts by presenting new products and services.
• Collaborate with internal teams (technical, product, finance, and customer support) to deliver value-added telecom solutions.
• Prepare and present business proposals, account reviews, and solution roadmaps.

Strategic Planning & Reporting

• Monitor and analyze account performance, sales pipeline, and revenue forecasts.
• Develop account development plans (ADPs) and conduct quarterly business reviews (QBRs).
• Provide market intelligence and feedback to inform product and service enhancements.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Marketing, Telecommunications, or related field.
• Minimum 7–8 years of experience in key account management or enterprise sales within the telecom industry.
• Proven track record of achieving/exceeding sales targets in telecom solutions.
• Strong knowledge of telecom technologies, enterprise connectivity, managed services, and digital transformation trends.
• Excellent negotiation, presentation, and communication skills.
• Ability to engage with C-level executives and technical stakeholders.
• Strong problem-solving, analytical, and strategic planning abilities.

Key Competencies

• Customer-centric mindset with a consultative approach.
• Strong commercial acumen and financial understanding of telecom contracts.
• Ability to manage multiple accounts/projects simultaneously.
• Collaborative team player with leadership potential.
• Results-driven and highly self-motivated.