Job Vacancies at Jaza Energy

Qualifications

• Manage regional profit and loss by developing and implementing innovative regional growth plans in alignment with the company objectives and keeping costs under control.
• Manage regional inventory by owning excellent execution of brilliant basics and compliance of inventory management policies and processes by the regional team 
• Manage recruitment and training of regional Jaza Stars & Super Stars by identifying the hiring needs and excellent implementation of the recruitment process to have top-notch Jaza Stars in their communities
• Manage the performance of the regional team through team meetings, one-to-one meetings, coaching and performance reviews.
• Leading by example on the Jaza behaviors and compliance with the SOPs. 

Job role

Position Overview:

• The regional coordinator is a line manager position and regional business owner, reports in the country Business Operations Lead, he/she will be responsible for overseeing regional operations, managing regional profitability and Team management. The regional Coordinator will also be accountable for the recruitment, training and coaching of his/her regional team.

Accountabilities:

• Manage regional profit and loss by developing and implementing innovative regional growth plans in alignment with the company objectives and keeping costs under control.
• Manage regional inventory by owning excellent execution of brilliant basics and compliance of inventory management policies and processes by the regional team
• Manage recruitment and training of regional Jaza Stars & Super Stars by identifying the hiring needs and excellent implementation of the recruitment process to have top-notch Jaza Stars in their communities
• Manage the performance of the regional team through team meetings, one-to-one meetings, coaching and performance reviews.
• Leading by example on the Jaza behaviours and compliance with the SOPs.

Roles & Responsibilities

• Develop quarterly and monthly regional plans to grow the number of active customers per Hub to an average of 120 active customers L7, 1M monthly recurring revenue and ARPU as agreed upon
• Resolving service interruptions at the Hub level and timely resolving customer complaints.
• Inventory overstock management at the hub level and control missing packs to less than 1% at the regional level for both missing at Hub and with customers.
• Ensure lost packs are at 0% at the regional level by implementing 4,5,7 inventory management processes and Pack Memos.
• Coordinate with Tech stars to resolve all technical issues in Hubs and ensure Hub Uptime.
• Reinforcing, building and coaching on competencies and behaviours of Jaza Stars, Super Stars, Inventory Stars and Tech Stars that demonstrate effective compliance of brilliant basics.
• Assign Hub tech issues which need immediate assistance to the Tech star that may result in service interruption.
• Supporting the Tech star on transport and other resources necessary to accomplish tasks in the field
• Manage customer service experience at the Hub level by timely resolving charging issues and supporting jaza stars in resolving customers' complaints.
• Identify potential growth problems and suggest prompt solutions
• Build and maintain relationships with local government officials, and represent the company in all legal affairs.

Reports

• Weekly progress reports on action items- to be reviewed on 1vs1 with BizOps Lead
• Monthly growth report - with DDD structure
• Quarterly Competitors report - SWOT analysis

Planning and Leadership

• Weekly planning on the field operations including all functions
• Monthly growth plan with the critical action and expected outcome/results
• Conducting weekly meetings with your regional team - setting priorities, addressing gaps & plan for the next action.
• Attending monthly meetings of all regional teams and the supporting team.

Management & Supervision

• Attending the execution calls
• Attending Monthly Portfolio reviews
• Conduct weekly meetings with your regional team - setting priorities and addressing gaps
• Quarterly coaching sessions with your direct reports SS, IS, TS
• Managing team behaviors.

go to method of application »

Roles And Responsibilities

• Support Hub growth through customer acquisition initiatives to have an average of 130 active customers L7. Conduct door-to-door sales with Jaza stars at your respective cohort to grow the number of active customers towards 130 L7.
• Managing customer retention by proactively following up with churned customers and support revenue growth at the Hub level through the implementation of membership renewal and changing customers' adaptation from pay-per-swap to memberships to have an average of 1M monthly recurring revenue and >$2.8 ARPU
• Own Hub profitability and support Jaza stars on best practices to grow the Hub revenue emittance balancing
• 100% compliance with lost and missing packs metrics
• Coaching Jaza stars best practices that work to have a profitable Hub on Sales (Sharpening sales pitch - removing customers blocks, closing sales & customer registration/signup)
• Coaching Jaza stars on Customer service - (Proper customer and product education, Proper language and tone to use, answering questions, and resolving/ reporting complaints on time and leading by example on the Jaza behaviours and compliance with the SOPs.
• Coaching Jaza stars on inventory management (Following packs scanning schedule, following up on missing packs at customers, following Pack in Pack out process, packs rotation, reporting defective packs at the hub and identifying tempered packs.
• Flag any dilemma which limits Hub growth/ reliable service to the regional coordinator.
• Own jaza stars recruitment process from advertisement, interviews and Jaza stars training.
• Attend Hyper care meetings, providing clear action plans toward hubs growth, sharing the progress feedback and flag dilemmas.

Qualifications

• Bachelor degree or its equivalent in sales, Administration, Marketing or any other related discipline.
• Minimum of 5 years experience in Sales, Customer Relations, Entrepreneurship or other related fields.
• Strong leadership capabilities with experience leading, managing or training a team previously.
• Excellent communication and interpersonal skills, with the ability to collaborate with people from diverse backgrounds.
• Data-driven and can make analytical decisions.
• You are excited about our mission of increasing access to energy and employment for women.

go to method of application »

Position Overview

• To support our rapid expansion, we’re looking for an exceptional Regional Service Engineer (RSE) to manage a team of Field Service Engineers (FSE) as well as our technical operations at the regional level.
• As an RSE, your focus will be on maintaining robust technical systems to guarantee uninterrupted power at sites and optimal energy uptime at our hubs.
• This role requires significant travel within Nigeria, as Jaza is expanding and building hubs across the South-West states, with 21 hubs currently located in Oyo State.
• This position entails directing field service engineers in ensuring energy uptime, optimizing system performance, troubleshooting, and repairing technical issues.
• Additionally, the role involves actively contributing to continuous improvement through thorough data analysis, reporting, and collaborative efforts.
• The ideal candidate is someone with a strong technical/engineering leadership background, capable of leading and supervising a dynamic team and working in a fast-paced environment.

Roles & Responsibilities

• Oversee the FSEs in executing the setup of new hubs, ensuring seamless connectivity, and conducting regular maintenance on hub energy systems.
• This role involves reporting directly to the Technical Manager to ensure efficient coordination and adherence to technical protocols.
• Lead and coach FSEs on the best practices through regular training and professional development initiatives.
• Regularly review reports submitted by the FSEs, on hub energy performance and other technical issues.
• Collate monthly reports and share them with the management team
• Collaborate with Jaza Stars, Regional Coordinators (RCs), Network Operations Centre (NOC) data team and FSEs to diagnose and resolve technical challenges.
• Prepare and share monthly performance review reports on Power availability.

Qualifications

• Strong proven expertise in and a deep understanding of energy and solar systems. We are not particular about any educational background and are more concerned with how much hands-on experience you have.
• Minimum of 6 years of technical/engineering leadership experience within the telecommunications/energy industry or other related industries.
• Strong analytical and problem-solving skills with the ability to identify and implement solutions to complex technical challenges.
• Strong commitment to safety and compliance with HSE standards.
• Proficiency with data analysis tools and reporting software including MS Office suite.
• Ability to work independently and effectively in a team environment.