Key Account Manager (Non-Oil & Gas) at TREXM Holdings

Role Purpose

• The Key Account Manager is responsible for selling company service offerings to our customers across the Non-Oil and Gas sectors (Manufacturing, Power, Mining, etc.). The Key Account Manager ensures customer engagement and builds relationships that lead to opportunity realization.

Key Duties & Responsibilities

Sales & Business Development

• Drive sales strategy and execution.
• Manage key strategic accounts and support team members in complex sales situations.
• Establish, manage, and maintain strategic client relationships at senior levels.
• Develop and implement business plans to achieve revenue targets.
• Monitor market trends and the competitive landscape to identify new opportunities.
• Lead major contract negotiations and strategic partnership discussions.

Leadership & Team Management

• Lead, mentor, and develop a team of sales and business development executives to achieve individual and team targets.
• Set clear performance expectations and conduct regular performance reviews for team members.
• Coach and train team members on sales techniques, customer relationship management, and industry knowledge.
• Organize and lead regular team meetings to discuss pipeline, opportunities, and strategic approaches.
• Create and implement sales strategies that maximize team effectiveness and market coverage.
• Ensure proper account allocation among team members.
• Facilitate collaboration between team members and other departments.
• Develop and maintain a high-performance sales culture focused on customer success.

Operational Excellence

• Ensure accurate forecasting and pipeline management.
• Monitor and optimize the team’s use of the CRM system.
• Collaborate with other sales teams to share best practices.
• Provide regular reporting on team performance to the Sales Director.
• Ensure compliance with company policies and procedures.
• Manage team sales budgets and resources.

Client Management

• Oversee key account planning and relationship management strategies.
• Review and approve major proposals and presentations.
• Lead the resolution of high-level customer issues.
• Ensure customer satisfaction and retention.

Business Development

• Identify and develop new business opportunities.
• Lead strategic initiatives for market expansion.
• Develop and maintain relationships with industry stakeholders.
• Drive prequalification processes with new and existing customers.

 Education & Work Experience

• Bachelor’s degree in Engineering, Business Administration, Marketing, or a related field.
• Professional certifications in sales management or leadership.
• Minimum of 7 years’ sales experience in industrial sectors (Manufacturing, Power, Mining, or related industries).
• At least 3 years of experience leading and managing sales teams.
• Proven track record in developing and mentoring successful sales professionals.
• Familiarity with service offerings for industrial applications and energy solutions.
• Demonstrated ability to consistently achieve and surpass sales targets.

Competency & Skill Requirements

• Strong leadership and team development capabilities.
• Strategic thinking and strong business acumen.
• Excellence in relationship building and professional networking.
• Advanced negotiation and presentation skills.
• Excellent project and people management abilities.
• Strong analytical and problem-solving skills.
• Outstanding written and verbal communication skills.
• Ability to influence and engage stakeholders at all organizational levels.

Key Performance Indicators (KPIs)

• Achievement of revenue and profit margin targets.
• Team performance and development metrics.
• Market share growth.
• Customer satisfaction and retention rates.
• New business development success rate.
• Team member retention and development.
• Sales pipeline quality and conversion rates.
• Compliance with QHSSE standards.
• Strategic account growth metrics.
• Team productivity and efficiency measures.