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  • Posted: May 23, 2023
    Deadline: Not specified
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    Klasha was founded in 2018 in Lagos, Nigeria by a team of ex-Amazon, Shopify, Net-a-Porter and ASOS employees. It was founded to make consumer goods online more accessible to customers across Africa. At Klasha, we believe that consumers in Africa should have the same frictionless access to the goods they want regardless of their geographic location. So, we've built a couple of cool products to facilitate this.
    Read more about this company

     

    Key Account Manager

    What you will be doing:

    • Assist in managing client relationships by maintaining regular communication and addressing client inquiries or concerns.
    • Support account managers in identifying and understanding client needs and objectives.
    • Collaborate with the account management team to develop strategies for enhancing client satisfaction and retention.
    • Assist in the coordination and execution of client projects, ensuring timely delivery and adherence to project goals and objectives.
    • Work closely with internal teams (e.g., sales, marketing, operations) to ensure seamless project execution.
    • Monitor project progress and provide regular updates to account managers and clients.
    • Assist in analyzing client data and performance metrics to identify trends, insights, and areas for improvement.
    • Prepare reports and presentations summarizing key findings and recommendations for the account management team.
    • Support in tracking and documenting client interactions, project milestones, and deliverables.
    • Provide administrative assistance, such as scheduling meetings, preparing agendas, and organizing client-related documents.
    • Assist in preparing contracts, proposals, and other client-facing documents as required.
    • Handle general administrative tasks to ensure the smooth operation of the account management department.

    You should apply if you:

    • A degree holder from any field.
    • Can-do attitude and eagerness to learn.
    • Organised, detail-oriented, and able to manage 30+ clients at once.
    • Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision.
    • Strong problem-resolution skills and proven ability to engage and interact with internal teams to resolve client issues.
    • Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation.
    • Comfortable using and learning software: Google Sheet, CRM, Sales enablement tools etc.
    • Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success.

    Benefits

    Our Klashans are the heart of the business, so we prioritize welfare and offer a wide range of competitive benefits including but not limited to:

    • All the latest technology you need to do your role.
    • Employee stock option scheme.
    • Private health insurance.
    • Mental health wellness benefits.
    • Budget for French language classes.
    • One-time home office set-up allowance.
    • Hybrid; remote + office hours and flexible working conditions.
    • Fuel and wifi allowance for remote working.
    • Work-from-anywhere weeks; work from anywhere for three weeks in a year.
    • Paid birthday day off.
    • Team building events.
    • Paid parental leave.
    • Learning and development budget.

    Method of Application

    Interested and qualified? Go to Klasha on klasha.bamboohr.com to apply

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