Junior Customer Service at Talents and Skills Africa

Job Summary:

We are seeking a motivated and detail-oriented Junior Customer Service Representative to join our team. The successful candidate will provide exceptional customer service by assisting customers with inquiries, resolving issues, and ensuring a positive experience with our company. This role is ideal for someone looking to develop their skills in a customer-facing environment.

Key Responsibilities:

• Customer Support: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Issue Resolution: Identify and resolve customer issues, escalating to senior team members when necessary.
• Product Knowledge: Maintain up-to-date knowledge of company products and services to effectively address customer questions.
• Order Processing: Assist customers with order placements, cancellations, and returns.
• Documentation: Accurately record customer interactions and transactions in the company’s CRM system.
• Feedback Collection: Gather customer feedback and relay it to the appropriate departments for continuous improvement.
• Team Collaboration: Work closely with other customer service team members to ensure a seamless customer experience.
• Continuous Improvement: Participate in ongoing training sessions to improve product knowledge and customer service skills.

Qualifications:

• Education: OND, HND, BSC.
• Experience: Previous experience in customer service is preferred but not required.
• Skills:
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities
  • Ability to handle multiple tasks simultaneously
  • Proficiency in using CRM software and basic computer applications