IT Support Officer at Terra Energy Services Nigeria Limited

Job Summary

• We are seeking to employ an IT support officer to assist the IT lead in driving technological innovation and ensuring the smooth running of all applicable IT infrastructure.
• The candidate will also be expected to provide essential end-user support for all in-house personnel as well all personnel on any project ongoing within the company at any given time while the employment persists.

Job Description

• We are looking for individuals who understand IT and are passionate about technological trends to join our technical team.

Duties and Responsibilities

• Analyzing data to recommend improvements to existing systems or processes.
• Setting up new computers, networks, and software for new employees
• Providing support to IT staff by answering phones, processing paperwork, and responding to user requests
• Supporting the maintenance of existing computer systems, including troubleshooting problems with hardware and software
• Assisting with computer network security by scanning for vulnerabilities and viruses
• Installing operating systems and other computer software applications on new computers
• Coordinating with other departments to ensure that all technological tools are working properly for the company.
• Collecting, analysing, and storing data for use in reports
• Providing technical support for computer hardware and software issues

Qualification

• Bachelor’s Degree in Computer Science or related field
• 3-5 years' experience in information technology management
• Comprehensive understanding of network architecture and client/server technology
• Strong problem solving and communication skills required.
• Experience in digital marketing with strong knowledge of social media
• Providing user training, support, advice and feedback
• Highly adept in Microsoft Office and Office 365 ERP
• Strong adeptness to Microsoft Teams
• Basic knowledge of programming on SharePoint
• Basic knowledge of cloud computing and internet security protocols
• Strong customer-facing skills
• Exceptional research capabilities.