IT Support Officer at Skyline International Tourism and Hospitality Ltd

Job Description

• We are seeking a skilled and customer-focused IT Support Specialist to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• The ideal candidate will troubleshoot problems, maintain IT systems, and ensure smooth daily operations of company technology infrastructure.

 Responsibilities

• Provide first-level technical support via phone, email, and in-person
• Troubleshoot hardware, software, and network issues
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Set up and manage user accounts and permissions
• Support Microsoft 365, email systems, and collaboration tools
• Maintain IT documentation and service logs
• Assist with system upgrades and deployments
• Monitor system performance and escalate complex issues when necessary
• Ensure data security and compliance with IT policies
• Train staff on basic IT usage and best practices

Requirements
Skills:

• Wind:ows and/or macOS operating systems
• Microsoft 365 / Office applications
• Basic networking
• Active Directory
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Ability to work independently and as part of a team
• Education: Bachelor’s degree in Information Technology, Computer Science, or related field
• Experience: Proven experience in IT support or helpdesk role (1–3 years preferred)