The IT Support Officer is responsible for providing technical support to the organization's employees and ensuring the smooth operation of IT systems and infrastructure. This role involves troubleshooting hardware and software issues, installing and configuring IT equipment, managing network systems, and providing training and assistance to staff members on the effective use of technology. The IT Support Officer is a key resource in ensuring business continuity and resolving technical challenges in a timely and efficient manner.
Qualifications
1-3 years of experience in IT support or a similar role.
A degree in Information Technology, Computer Science, or a related field, or relevant certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft Certified: Windows Desktop Support Technician).
Technical Skills
Proficiency in troubleshooting hardware and software issues for desktop computers, laptops, and mobile devices.
Experience with Windows operating systems (both server and client), as well as common productivity software (e.g., Microsoft Office Suite)
Familiarity with basic networking concepts, including IP configuration, Firewalls, switches, DNS, and VPN technologies.
Basic understanding of cloud computing and SaaS applications.
Knowledge of security protocols and practices, including data protection, firewalls, and antivirus software.
Experience with ticketing systems for managing support requests (e.g., ServiceDesk, JIRA).
Soft Skills
Strong problem-solving and analytical abilities.
Excellent verbal and written communication skills.
Ability to explain technical issues to non-technical staff in a clear and understandable manner.
Good organizational skills, with the ability to prioritize multiple tasks and projects.
Customer-oriented approach, with a focus on delivering a positive user experience.
Gmail
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